Supported 60+ locations: Wendy's, Applebee’s, Hampton Inn, Quality Inn, & Taco Bell Franchisee CompaniesAnalyze, design, recommend, purchase, implement, and maintain overall technology infrastructures.Supported all business units remotely using a variety of tools to upgrade infrastructure, support, and troubleshoot problems. If and when remote support are not sufficient for the task(s), the work was completed on-site.Planned and implemented the complete move of a server room. Server room included approcimately 100 network drops, six servers and attached storage, two switches, PRI and Ethernet Internet lines, two server racks, and a firewall. The room and all network drops were moved from a location in the downstairs portion of the existing building to an upstairs office space.Implemented and supported several new technologies: 2 phones systems, 2 firewalls in a site-to-site VPN configuration, Network Attached Storage, Point of Sale solutions, Satellite TV, various internet implementations from multiple vendors, DVR camera systems with internet functionality, Apple based network with Mac clients, Windows domain (Active Directory) with Windows OS clients, backup domain server, Exchange Server 2013 w/Data Access Group and Barracuda SPAM filtering processing 1 million+ emails per year, DHCP, and a backup strategy.Interfaced with vendors to implement, support, and manage technologies within business units. Briefed owners, upper management, area directors, and store management on a regular basis regarding technology issues and resolutions. Tasked with PCI compliance for all of companies. PCI compliance process included: completing Self Assessment Questionaires, creating a security policy, creating a data classification matrix along with data handling procedures. Worked with multiple vendors to determine how their products affected the company’s PCI compliance.Assisted with oversight of two additional technicians.

Interfaced with law enforcement on an individual and agency basis to communicate technologies and their implementation.Network law enforcement with available resources and organizations sharing common interests.Interfaced with vendors for researching and purchasing new technologies.Interfaced with related industry agencies and organizations.Responsible for locating, examining and evaluating various technological tools such as equipment, software, hardware, and programs for the purpose of validating deployment into the law enforcement community. Purchased and deployed recommended technologies into law enforcement communities.Responsible for the conceptualization, design, development, purchase, and implementation of in-house technology systems. Maintenance and management of overall technology infrastructure including desktop support.Analyze, recommend, design and implement overall technology including voice and data networks, network security systems, telecommunications systems, audio-visual systems, video editing and duplication systems, in-house training technologies such as driving simulators, firearms simulators and Segways, and other products as required for future purchases. Projects: Low cost firearms simulation evaluation, Deployment of LOCATER computers, Segways, VEST (Video Experts Sharing Training) / CD duplication, FACTS application development, law enforcement credentialing, law enforcement aviation and Technical Working Group (TWG), Modeling and Simulation Technical Working Group (TWG) participation, video enhancement and editing, and supervision of another employee.

Accomplished the Microsoft Certified Professional (MCP) certification.Served various clients in the legal, medical, financial, and accounting industries (both international and domestic), as well as the local City Government by consulting, training, Microsoft and Novell networking, programming, and upgrading/repairing computer systems.Performed third party services for the State Government and the private sector.Installed and supported numerous off the shelf products and proprietary software.

Performed network administration for 2 Windows NT servers, 1 Novell NetWare Server, 80+ workstations, and 125+ users. Provided end-user support and training for software applications.Planned and coordinated software and hardware purchases.Ensured company's compliance with Microsoft software licensing agreements.

Gathered requirements and created detailed design documents for a client/server cargo transport application. The design included DB2, COBOL II, and PowerBuilder programming.Coordinated between off-shore programming teams in India, off-site DBA assistance, and executive management.Updated and enhanced a HUD Damage and Claims system. The design included PowerBuilder programming, Sybase SQL Anywhere database maintenance, and EDI transmissions.Gathered requirements, designed, and began development of a budget/employee tracking application. The design included PowerBuilder programming utilizing PFC libraries and included Sybase SQL Anywhere database development.

Co-developed a mortgage industry initiative prototype. Enhanced and supported an international mortgage servicing system in a client/server environment.Served as technical lead while designing Year-End Processing for a mortgage industry client, and while designing enhancements to a mortgage client's Monthly Account Summary Billing, and for a large Run-Time-Improvement project.Served as Subject Matter Expert for an EDS mortgage servicing subsystem - Activity Tracking.Consulted and participated in Disaster Recovery drills.Served as a Response Team member for customers, other EDS accounts, and EDS Information Processing Center personnel.Assisted client with the design and implementation of a work-flow management subsystem.Completed EDS's ten-week Systems Engineer Technical Development program.