As a gap and automotive claims manager, I would handle inbound calls from dealerships and consumers in regards to coverage for repair on their vehicles, which would require processing of the approved claims from start to finish.

With the LHM Ford of Draper: As a dealership automotive accessories manager, I would handle the day-to-day operations of vehicle customization for our new car customers, as well as taking on any walk in customers to customize their vehicles to their liking. We utilized the great vehicle configuration software platform for customizing from my friends at Insignia Group. I would offer our customers a wide variety of items such as lift kits, custom leather interiors, bedliners, tonneau covers, and… Show more With the LHM Ford of Draper: As a dealership automotive accessories manager, I would handle the day-to-day operations of vehicle customization for our new car customers, as well as taking on any walk in customers to customize their vehicles to their liking. We utilized the great vehicle configuration software platform for customizing from my friends at Insignia Group. I would offer our customers a wide variety of items such as lift kits, custom leather interiors, bedliners, tonneau covers, and much more. Leading a team of two accessories sales associates and two installation technicians, we would do an average of 3 to 5 complete vehicle builds a week for our customers as well as 1 to 3 vehicles a week for our normal dealer stock inventory as they sold. I also worked with our local distribution warehouses for product inventory orders and any and all merchandising needs. Maintained a constant inventory of sold items and custom wheels to best serve our customers. Show less

At LHM Ford of Draper: as an automotive service advisor I would handle the day-to-day operations working with customers in their vehicle repair needs. Handling all aspects of a meet and greet and write up process, understanding their needs and conveying that properly via repair orders to a technician. Would also sell necessary repairs as well as needed upsell items to promote a higher average hour per RO, as well as meet necessary effective labor rate.

As an automotive service of visor I would handle the day-to-day operations working with customers in their vehicle repair needs. Handling all aspects of a meet and greet and write up process, understanding their needs and conveying that properly via repair orders to a technician. Would also sell necessary repairs as well as needed upsell items to promote a higher average hour per RO, as well as meet necessary effect of labor rate.

- Selling and Leasing of new and used vehicles, and performance vehicles.- Created and Managed the Performance Department at dealership. - Lead Steeda Performance Sales Associate, consisting of the ordering and marketing of the Steeda brand of performance Mustangs, F150's, Fusion's, and Focus'. Performance Parts Sales Specialists. - SVT Certified Sales Associate (Special Vehicles Team)- Developed ongoing customer relationships to enhance future sales.- Certified Sales… Show more - Selling and Leasing of new and used vehicles, and performance vehicles.- Created and Managed the Performance Department at dealership. - Lead Steeda Performance Sales Associate, consisting of the ordering and marketing of the Steeda brand of performance Mustangs, F150's, Fusion's, and Focus'. Performance Parts Sales Specialists. - SVT Certified Sales Associate (Special Vehicles Team)- Developed ongoing customer relationships to enhance future sales.- Certified Sales Associate and Master Certified Sales Associate- Accessories Sales Associate for Performance Vehicles Show less

- Responsible for store sales, including but not limited to sales profits, gross margin, expense control and retention.- Inventory management and purchasing. - Hiring of new employees, training and developing team members to help assure that they are operating according to company policies and procedures.- Maintain existing customer base and while creating promotions and advertising efforts for future customers.- Effectively increased the monthly sales revenue on a continued… Show more - Responsible for store sales, including but not limited to sales profits, gross margin, expense control and retention.- Inventory management and purchasing. - Hiring of new employees, training and developing team members to help assure that they are operating according to company policies and procedures.- Maintain existing customer base and while creating promotions and advertising efforts for future customers.- Effectively increased the monthly sales revenue on a continued basis and grew the customer base to a higher level. - Trained employees on products, services, and customer service skills.- Oversee between 10 - 20 people. Show less