I am an IT Management Professional with over 21 years of experience in project management, operations management, and IT service management, I am confident in my ability to contribute effectively to your team and drive successful outcomes.In my current role as a Senior Project Manager and Technical Delivery Manager at TCS - NetApp Corporation, I have honed my skills in managing complex projects and overseeing both onshore and offshore teams. My responsibilities include leading large-scale ServiceNow implementations, developing global transition plans, and ensuring seamless knowledge transfer across diverse teams in the U.S., India, Spain, and Australia. These experiences have equipped me with a deep understanding of project management methodologies and the ability to deliver projects on time and within budget.Previously, as an Operations Project Manager at Atos Syntel - Ferrovial, I successfully led support teams for Toll Services Operations in Dallas and North Carolina, coordinating with offshore teams to enhance customer experience and operational efficiency. My role involved managing service desk operations, implementing process improvements, and driving status meetings with stakeholders, demonstrating my ability to balance technical expertise with strategic oversight.My tenure at HCL Technologies as a Project Manager – ITSM Process Manager further highlights my capacity to drive process improvements and manage ITSM initiatives. I led the implementation and optimization of ServiceNow, managed onshore and offshore teams, and utilized Microsoft Project for detailed planning and tracking. My efforts resulted in a 25% increase in user satisfaction and a 30% reduction in project risks.In addition to my project management and operations experience, I bring strong technical troubleshooting skills, a deep understanding of various ticketing systems and applications, and a commitment to process improvement. My background includes managing enterprise-level infrastructure initiatives, collaborating with IT Security teams, and developing training programs to support team development.I am eager to bring my expertise in project and operations management to your team, and I am confident in my ability to drive excellence and achieve your organizational goals.Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills align with the needs of your team.