PROFESSIONAL PROFILEA dynamic and results-driven professional with a highly successful background in client service management, sales management, account management and new business development. Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service to international and national clients. Possesses excellent interpersonal, communication and negotiation skills, the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well as managing and motivating, a successful and productive team and thrives in highly pressurised and challenging working environments.OBJECTIVESLooking for opportunities to work as a customer service manager, where I can implement my skills and knowledge for the benefit of the company and to achieve the company’s goals. To work in a reputable company with ample opportunities to exploit my skills, abilities and experience to help achieve the company’s goals.I aspire to manage the customer service department to assist in efficiently delivering services for enhanced customer satisfaction which will benefit the company by ensuring a strong relationship with all customers resulting in recurring business.SKILLS• Excellent communication and people skills• Strong motivational skills• Planning and organisational skills• The ability to multi-task• Problem-solving skills• Highly proficient in Microsoft Office Suite programs, especially Excel and Word• Knowledge of conflict resolution techniques• Management and supervisor • Customer service • Project management • Supplier management • Contract negotiations• Cost and finance management • Sales