Kevin Wu Email and Phone Number

IT Service ManagerOT(SCADA) Technician & SupervisorIT Project Management & CoordinatorITSM (Security, SOX) Coordinator

Compare to my previously job in Ruiheng, SunEdison China has much more things to do.Higher class of ICT planning and supporting.Assets control, Budget set, Expenses control.New ICT ifrastructure project for new office.More of license management of software.Helpdesk system use and management.More system to use and maintenance, SAP; Salesforce; SharePoint.Firewall and VPN maintenance.PBX system management.

Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness; Scheduling upgrades and security backups of hardware and software systems; Researching and installing new systems; Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision; Ensuring that software licensing laws are adhered to; Providing secure access to the network for remote users; Securing data from internal and external attack; Offering users appropriate support and advice; Managing crisis situations, which may involve complex technical hardware or software problems; Mentoring and training new ICT support staff; Keeping up to date with the latest technologies. IT training PSA project coordination

2001 September & 2005 February - Took data recovery training in Myung INC, Chongju, South Korea, .2001,10 - Myung China Openned, I was responsible for Operation department providing data recovery services. My team grow up from 3 technicain to 20 in 5 years and success rate grow from 50% to 72%.2009. - Vector took Myung China, 100 cases per day, 80 Employee. 75% Success rate.

Hr software requirement analyze, Project build, Implement.