Develop Cisco's next-generation AI/GenAI capabilities for company wide and partner applications - Act as the active agent between customers or business stakeholders and the engineering team. Define the product vision, create the product roadmap, write the product feature requirements and success metrics, oversee the product development lifecycle, make decision collaboratively on technical approach with engineering, conduct user acceptance testing, and continuously improve the product using customer feedback.

• Evolved the go-to-market (GTM) approach for a $3B network product portfolio – quantifying deployment types and routes to market, identifying key success levers, and refining pricing strategies tailored to distinct customer segments.• Identified growth opportunities for a location intelligence product within the Mid-sized and North America Enterprise segments. Recommended strategic actions to PM to capitalize on these opportunities - analyzing six years of bookings data, outlining growth trajectories, presenting trends by region, deal size, and segment.• Strategized acquisition as growth lever for a location intelligence SW product portfolio - conducted industry research to identify a target, developed valuation model projecting 5-year revenue/profit, presented findings to senior leadership.• Capitalized on a lucrative opportunity to transform a Network Security product into a SaaS offering. Conducted in-depth market penetration analysis, customer profiling, and sizing, resulting in a projected $500M revenue increase.• Redefined 5-yr growth vision for networking portfolio - painted the current stage of business of different products portfolio in market competition, identified areas for investment and levers to drive growth.

• Delivered actionable de-risk insights that boosted retention by over $90 million annually by defining insight needs for a $10 billion software portfolio's renewal. Conducted an in-depth study of segment customer behavior and facilitated weekly cross-functional stakeholder meetings. Led a team in automating processes using AI.• Spearhead projects to evaluate customer experience service efficacy across Enterprise Network, Data Center, and Security products. Recommend optimal product adoption metrics and deliver executive-level presentations on findings.• Pioneered the project to evaluate Cisco's digital touch experience across major products—measured the association between digital experience and business outcomes, identified often-overlooked key drivers of effectiveness, and recommended a strategic plan for excellence. • Manage the lifecycle of BI products in platforms such as Salesforce, Tableau server, and Snowflake.

• Applied experience in leading comprehensive competitive analysis, benchmarking, and market sizing for IT services, SASE, and Private 5G – informing strategic decisions on growth opportunities, solution design, and acquisition strategies. Insights contributed to identifying and pursuing $1 billion in new market opportunities.• Played a key role in developing the 2022 Long Range Strategy for the Customer Experience (CX) organization by performing thorough outside-in market research and conducting interviews with 20+ Executive Leadership Team (ELT) members. Synthesized key findings to deliver strategic insights for a presentation to the COO.

• Directed development and execution of strategies in growth strategy, business intelligence, and performance improvement, propelling advancements in organizational efficiency and fortifying competitive positioning.• Championed executive buy-in for a Go-to-Market proposal for savings products within a leading digital financial services firm – leveraging segmentation, value proposition, product development, and messaging to secure alignment and drive market success.• Oversaw a comprehensive financial risk assessment for product retirement at a top-three credit bureau, forecasting revenue risks, prioritizing key customer segments, and devising a product migration roadmap that mitigated a potential $24M loss.• Analyzed competitive dynamics within the asset management industry, forecasting declining profitability for banks lacking scale, and restructured back-office operations for wealth management at a super-regional bank, reducing annual operational expenses by $200M.

Managed team to uncover drivers of customer adoption through machine learning, formulated a growth strategy, and prioritized regions based on ROI, resulting in a 22% increase in adoption and an additional 715K transactions/yr.

Led assessment of technology companies in the aspect of technology readiness, consumer needs, market size, competition, business model, business risk, and team competency, aiding investment decisions of the IDEA Center investment fund & incubation

• Performed commercial due diligence on twelve startups in IT, FinTech, electronics, consumer, healthcare, and media/entertainment; funded six in seed to A round totaling $2M• Short-listed entrepreneur community engagement leads by web scraping and data mining, engaged with 8K+ leads in eight months using LinkedIn and HubSpot tools, sourced ten accredited investors and eight investments

• Consulted with a manufacturing subsidiary to enhance inventory management by working with sales, operations, and finance teams to identify root causes. Streamlined processes, leading to a $100k reduction in annual inventory write-offs.• Orchestrated the strategic planning of a $20M commercial real estate development project, conducting in-depth market research and risk analysis. Developed valuation models for scenarios; presented insights to senior leadership.• Conducted a detailed working capital analysis on leasing versus owning $6M+ in operational assets, enhanced forecasting accuracy for annual employee benefit expenses exceeding $2.4M, which liberated $1M in working capital.

• Conducted industry research on semiconductor sector, identifying new markets worth over $100M and acquisition strategies, resulting in executive endorsement and the addition of $10M in new lending within the first 3 months.• Discovered over 500 new business customers with potential lending of $500 million through data sourcing, analytics, and lead prioritization. Communicated the acquisition strategy effectively to sales and risk teams.• Managed Salesforce tracking 250K SMEs, tracked business performance and customer satisfaction, identified key drivers for customer retention, and communicated metrics for improvement, increasing retention rate by 10%.

• Led deal sourcing, due diligence, and valuation of technology companies with market value of $70M• Short-listed 30 targets in technology sector by industry research resulting in $10MM investments• Drove negotiation, constructed term sheet, saving $7M in capital with higher ROI; led post-investment advisory

• Advised pharmaceutical companies on manufacturing process optimization. Improved efficiency by 50% and reduced deficit by 8%, resulting in 5% improvement in customer satisfaction rate and 10% decrease in cost.• Spearheaded research projects in electronics, authored 13 articles for academic journals, and delivered lectures and public speeches on physics and electronic engineering to 300+ audiences annually of various knowledge levels.