In my current position, I manage project activities and field engineers. I lead client, third-party company, and vendor meetings, managing the same throughout the project lifecycle to ensure budgets and schedules are respected. I’m also the go-to crisis management expert and continuously strive to mitigate losses. With my extensive expertise in construction, electrical, and networking, I’m able to complete specialized tasks and bill at a higher rate while at the same time resolving issues without the need for supplementary vendors or technicians. I lead an initiative to upgrade our information sharing system and improve communication between team and home office through the use of texting, replacing a costly answering service, and reducing associated call costs. This initiative also decreased response times and communication errors.I enhanced consensus and improved consistency of outcomes by standardizing our installation documentation. I significantly cut call times and the need for return visits by analyzing existing our troubleshooting approaches and delivering targeted updates to tools, also streamlining processes to meet industry standards.

As a Logistics Coordinator, I managed the inventory for each department. I directed internal transfers and ensured stock levels were optimized to control costs. I was also responsible for coordinating shipping and tracking of incoming, outgoing, and intermediate shipments, updating clients and teams with statuses to facilitate project planning. I delivered significant improvements in a several areas, including slashing shipping costs by researching and comparing various service providers to determine the best value for the offered price, resulting in selecting a provider that also offered better delivery times and increased customer satisfaction.I launched a tracking system for laptops, desktop PCs, tablets, all-in-one PCs, and network equipment to track movement from initial purchase to implementation, also tracking items as they moved through repair, company return, vendor repair, client return, and stock return for redeployment.I managed the movement of inventory from old to new offices, separating and categorizing every piece of stock and completing a full inventory to determine value to the company and organizing the transportation of same to the new location.

Controlling all aspects of network builds, I directed a minimum of three projects and their related workflows at one time. I developed bids, performed builds, and executed tech surveys to determine requirements. I troubleshot remote and onsite problems, and sourced network security devises less vulnerable to tampering to comply with HIPPA standards. I regularly upsold additional equipment and network upgrades not included in the initial sale that were of benefit to clients.After recognizing there was a lack of consensus in training approaches, I created comprehensive documents, spearheading the development of the client, user, and other internal materials on device troubleshooting, installation, maintenance, repair, and configuration. I initiated the creation of a customized spreadsheet to improve client information gathering and service delivery, centralizing data on buildings, sales agreements, and contact information which was adopted across multiple departments.I also traveled extensively to ensure the continued growth and success of the company.

During my time with IST, I directed vendors, subcontractors, and team members across multiple projects, acting as the project lead on our day and week-long POS installations. I provided troubleshooting assistance remotely and on job sites as required. I also led training for new hardware and cabling installations.Demonstrating my dedication to the global success of the company, I often lent members of my team to other internal teams to avoid having to reschedule task. I consistently motivated my now-smaller teams to achieve all our objectives within timeframes while working with that labor deficit.