Kevin Ells Email & Phone Number

Southfield , Michigan, Us

Member of the Core Infrastructure team responsible for configuration, installation and management of all LAN/WAN, Compute/Storage, and DR systems. Liaison to Plant IT staff for anything related to LAN/WAN, Compute/Storage, virtualization (VMware, Hyper-V), and DR systems. Provide Tier 2 and 3 escalation support for all Corporate Offices and Assembly Plants in the US and Mexico. Manage IT Helpdesk for incident tracking and change management.

Northville, Michigan, Us

Position created for private equity backed startup to lead IT integrations post acquisition. Managed the overall technical direction of the existing IT infrastructure and staff. Defined strategic IT plan based on existing vendor contracts, and future business goals.• Conducted internal IT due diligence on existing business infrastructure and presented a detailed IT Due Diligence report to executive leadership for use in creating a strategic plan and IT budget.• Conducted IT due diligence for potential business mergers to identify risks, costs, and synergies related to integrating IT infrastructures post acquisition.• Project Lead coordinating the effort between Ox IT staff and existing infrastructure providers to stabilize the overall IT infrastructure after a compromised IT integration.

Cleveland, Oh, Us

Design, install, and support various IT hardware / software technologies used to run manufacturing and back-office functions to a broad customer base. Provide specialized Tier 2 support to IT Service Desk for North American Operations.• Consolidated business-critical application and data servers from 16 to 10 reducing company cost of ownership by $15k per year.• Researched, designed, integrated remaining bare-metal servers into a VMware vSphere virtual infrastructure with High-Availability saving $80k in needed hardware upgrades.• Increased profit margins by 10% by establishing vendor relationships to cut hardware costs and streamline imaging process for sales and deployment of the AccuShade® Intermix System.• IT site lead for the deployment of a ShoreTel VoIP phone system to replace a legacy analog PBX and link all Quest business units onto a common platform over the corporate MPLS, reducing intercompany long-distance charges by 100%.• IT lead on the ERP migration team successfully migrating the Walled Lake, MI manufacturing facility from legacy Sage PFW to Infor Baan 4c4.• IT site lead for the design and deployment of a 1Gbps Local Area Network (LAN) with 4 fiber-linked IDFs to replace the legacy 100Mbps LAN at the Massillon, OH manufacturing facility.• IT site lead for upgrading the electrical / Uninterruptable Power Supply (UPS) in the Massillon, OH manufacturing facility data center increasing system uptime during power outages from 10 minutes to 120 minutes.

West Hartford, Us

Triaged, managed, and resolved incoming customer support requests for hardware, software, and other IT-related equipment for the EDS Office of the CIO – (General Motors).• Led the CIO / GM Migration project migrating critical GM Request to Pay (RtP) data into EDS System Management Center DMZ for GM read-only access.• Led the CIO / GM Rack Space Consolidation project eliminating need for 5 server racks and saving the account $1.5k per month in floor space, network, and power costs.• Led CIO / GM DataMart project migrating critical GM supplier FTP data from antiquated, unsupported legacy systems to secure, clustered Windows Server 2003 (x64) Enterprise / SQL 2005 environment.

West Hartford, Us

Gathered customer requirements, developed, and integrated business-critical software into the GMAC Consistent Office Environment (COE) standard secure image. Managed and resolved incoming support issues for deployed applications to the GMAC North American customer.• Successfully migrated entire GMAC North American Operations Infrastructure from Novell backend / Windows NT 4.0 client, to Windows 2000 client / server environment.• Redesigned, developed and deployed Change Control and Application Information document templates increasing team productivity by 150%.• Designed and deployed Windows Server 2003 Blackberry servers to the GMAC customer to integrate their Lotus Notes email accounts and task lists with their handheld Blackberry devices.

West Hartford, Us

Monitored system performance and event logs daily on business-critical servers for the GM Spring Hill Manufacturing facility. Ran and verified nightly backups. Tier 3 support for the Saturn helpdesk team, researching and resolving complex technical issues.• Project manager for design, development, and implementation of functional team intranet web site utilizing Windows 2000 Server / IIS 5.0 used as central point for team technical documentation.• Successfully deployed an infrastructure comprised of 15 MS Windows NT 4.0 servers used to assist in automation of producing and tracking data for Global L850 Powertrain.• Successfully migrated Saturn SNA Server infrastructure from unreliable Token Ring LAN to more reliable and fault tolerant TCP / IP LAN increasing system uptime by 10%.

West Hartford, Us

Provided Tier 1 support for external Automotive Retail Group customers. Provided Tier 2 support for internal Automotive Retail Group Helpdesk. Managed call tracking system used to track ARG customer related issues. Wrote and provided helpdesk metric reports for senior leadership.

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