Client Services Manager
• 40+ accounts per day were engaged and nurtured to high client satisfaction as a result of being a trusted advisor• 92% customer base was retained by educating customers about new product features, methodologies, and cross selling industry services.• 100+ Business to Business Clients improved their workflow after training them on SaaS, best practices, and communication. • Intuitively developed open strategic customer relationships negotiating transactions as a strong account manager and primary point of contact. • Established strong product knowledge by understanding the corporate structure and client requirements to conduct ongoing business.• Instructed and trained staff on CRM software, products, and best practices for business development.• Responded to escalated inquiries coaching internal teams and tracked performance while providing encouraging feedback.
