• 40+ accounts per day were engaged and nurtured to high client satisfaction as a result of being a trusted advisor• 92% customer base was retained by educating customers about new product features, methodologies, and cross selling industry services.• 100+ Business to Business Clients improved their workflow after training them on SaaS, best practices, and communication. • Intuitively developed open strategic customer relationships negotiating transactions as a strong account manager and primary point of contact. • Established strong product knowledge by understanding the corporate structure and client requirements to conduct ongoing business.• Instructed and trained staff on CRM software, products, and best practices for business development.• Responded to escalated inquiries coaching internal teams and tracked performance while providing encouraging feedback.

• Collaborated with Global Enterprise Senior Executives to manage global facilities Management, global security, employee travel services and event planning.• Owned routine office duties: workflow development, document filing, purchasing ,special projects and information integrity. • Administratively supported HR to schedule 25+ global new hires daily for processing their on boarding paperwork, collect biometrics, and make employment badges. Scheduled global meetings, interviews, events, and visits using Microsoft Office, Outlook Calendar, and lotus notes.• Analyzed 75-100 threat assessments daily for vulnerabilities in Enterprise Network using SEIMS software to triage and respond to incidents . • Managed and assigned access permission levels, static and dynamic passwords to associates in accordance with their job roles. • Monitored 15+ global employee access activities daily; zoned token authentication points for information integrity as appropriate within company compliance.