Company Overview: QSix is a specialist asset management firm focusing on real estate investments and debt management, with operations across the UK, Germany, and The Netherlands.Role: As IT Director, I lead strategic IT planning and execution for the QSix group and Hampton Mortgage Services, overseeing all IT projects and implementations.Key Achievements:• OPEX Reduction: Achieved a 25% reduction in OPEX by consolidating systems and services across the company's infrastructure.• CAPEX Efficiency: Drove significant CAPEX efficiencies by optimising IT asset management, refurbishing existing hardware, and conducting targeted cost-benefit analyses.• Cybersecurity Enhancement: Strengthened cybersecurity through the implementation of advanced vulnerability management systems, comprehensive staff training, and robust system monitoring tools.• Cloud Transformation: Improved operational scalability by migrating legacy on-premises systems to modern cloud-native solutions.

Company Overview: Lendscape is a leading provider of secured finance software and managed services, supporting over 130 banks and finance providers across 50 countries.Role: As Head of ICT, I led global ICT teams responsible for internal company systems and client hosting infrastructures across APAC, AMEA, and EMEA regions.Key Achievements:• Asset Optimisation: Extended equipment lifecycle and improved performance by upgrading and reconstructing existing hardware assets, leading to cost reductions and increased system uptime.• Hybrid Cloud Migration: Planned and executed the relocation of back-office systems into a hybrid cloud environment, enhancing availability and functionality while reducing costs.• Disaster Recovery: Decreased RTO and RPO by implementing new disaster recovery and business continuity processes, ensuring rapid and reliable recovery in crisis scenarios.• OPEX Reduction: Slashed OPEX by 17% through strategic consolidation of hosting facilities and system services across the company's infrastructure.• Team Leadership: Reduced staff turnover within infrastructure teams by 33% by fostering a positive working environment and implementing innovative retention strategies.• Cybersecurity: Led the implementation of comprehensive vulnerability management systems, reducing identified vulnerabilities by over 90% across the entire infrastructure.

Company Overview: Aerium was a prominent real estate asset management company, operating across multiple countries, including the UK, France, Luxembourg, Switzerland, and the United States. (Note: Aerium ceased trading in 2020.)Role: As Head of IT, I led the strategic and operational management of the Group IT department, overseeing all IT activities across multiple international offices.Key Achievements:• OPEX Reduction: Achieved a 10% reduction in OPEX by consolidating IT infrastructure and implementing a hybrid cloud model, which streamlined operations and reduced overheads.• System Uptime Improvement: Enhanced system reliability by reducing unplanned downtime to less than 0.01% per annum through proactive infrastructure management and robust system monitoring.• Cross-Border IT Management: Successfully directed IT operations across diverse geographical locations, ensuring consistent and reliable service delivery to support business objectives in London, Paris, Luxembourg, Geneva, and Phoenix.• Cloud Strategy Development: Spearheaded the development and implementation of a cloud strategy that modernised the company’s IT infrastructure, improving scalability and resilience.

Company Overview: Element Six, a subsidiary of the De Beers Group, is a global leader in the design, development, and production of synthetic diamond and tungsten carbide supermaterials, with operations spanning the UK, Ireland, United States, Germany, South Africa, Japan, and China.Role: As IT Manager, I was responsible for overseeing all IT operations across multiple international locations, driving technological innovation, and ensuring the stability and efficiency of the company’s IT infrastructure.Key Achievements:• Global IT Operations Management: Successfully managed IT operations across multiple sites worldwide, ensuring consistent and reliable IT services to support Element Six’s global manufacturing and development activities.• Infrastructure Optimisation: Led the implementation of infrastructure improvements that enhanced system performance, reduced downtime, and supported the company’s growth objectives.• Cost Savings: Identified and executed cost-saving initiatives, including hardware optimisations and vendor negotiations, resulting in significant reductions in IT expenditure.• Project Leadership: Led the project to set up all IT infrastructure for Element Six's Global Innovation Centre at the Harwell Science and Innovation Campus. This included network design, server installations, and security systems, which enabled the centre to become fully operational on schedule and within budget, facilitating cutting-edge research and innovation.• Team Development: Fostered a high-performing IT team through mentoring and professional development, which improved overall service delivery and reduced staff turnover.

Company Overview: GE Fabbri, later acquired by Eaglemoss Publications, was a global publisher specialising in partwork and collectable publications, with operations in the UK, Ukraine, and Russia.Role as IT Manager: Promoted to IT Manager, I was responsible for overseeing the entire IT function, managing a team of IT professionals, and ensuring the smooth operation of IT systems across multiple international offices.Key Achievements as IT Manager:• System Integration: Successfully integrated new IT systems across UK, Ukraine, and Russia offices, improving data accessibility and communication between international teams.• IT Strategy Development: Developed and implemented an IT strategy that aligned with the company’s expansion goals, supporting new product launches and market entries.• Cost Management: Negotiated vendor contracts and managed IT budgets, achieving cost efficiencies while maintaining high standards of service delivery.• Disaster Recovery Planning: Established and tested disaster recovery plans that ensured business continuity and minimized potential downtime in the event of a system failure.

Role as Assistant IT Manager: In my role as Assistant IT Manager, I supported the IT Manager in daily operations, focusing on network management, user support, and project coordination.Key Achievements as Assistant IT Manager:• Network Optimisation: Played a key role in optimising the company’s network infrastructure, which improved system performance and reduced connectivity issues across multiple sites.• User Support: Provided high-level support to end-users, resolving technical issues quickly and effectively, which enhanced productivity and user satisfaction.• Project Coordination: Assisted in the planning and execution of IT projects, ensuring they were completed on time and within budget, contributing to the overall efficiency of the IT department.

Company Overview: Billback Systems was a global provider of software cost recovery solutions, serving major clients including international law firms, accounting firms, and healthcare organisations. (Note: Billback merged with APS in 2009 and was later acquired by nQ Zebraworks in 2012.)Role: As a Support and Implementation Specialist, I played a key role in the deployment and support of Billback’s cost recovery software solutions across multiple client environments.Key Achievements:• Client Satisfaction: Delivered high-quality technical support and implementation services to clients, ensuring smooth deployment and operation of Billback’s software solutions across the UK, United States, and Australia.• Implementation Success: Successfully managed the end-to-end implementation process, from initial client consultation to post-deployment support, which resulted in high client satisfaction and repeat business.• Technical Expertise: Leveraged my technical expertise to troubleshoot complex issues, reducing downtime and ensuring seamless integration of Billback’s solutions within client IT infrastructures.• Process Improvement: Contributed to the development of best practices and process improvements that enhanced the efficiency of the implementation and support processes.