Kevin Alcock Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Tamworth, England, United Kingdom

Leading the IT Function and the strategic direction of the department, services and staffing. Ensuring business strategy alignment.Budget responsibility for entire business technology spend, totalling over £2mManaging project lifecycles, change management processes and PMO governance. Track record of leading multi-disciplinary teams, managing project budgets, meeting key deadlines and delivering IT OPEX / CAPEX investments.Delivered Agile development processes as part of a flexible methodology to accommodate emerging requirements and maintaining Waterfall or Wagile approaches as needed.Successfully managed Covid risk and oversaw the business technology transformation required in an ever-changing environment.Led IT capability building initiatives to transform ways of working, systems processes and operational standards for an independent business unit (local market implementation). Part of the wider $7.5 billion Masco Corporation (US).

United Kingdom

Senior IT Operations Manager for the UK’s leading bathroom products supplier (£75M turnover). Part of the US-owned $7.5 billion Masco Corporation (NYSE). Managing day-to-day technology operations, technical support functions, enterprise applications, cyber security risk management (Cyber Security Board Member), technology stack, capability building and IT change project portfolio.SENIOR IT OPERATIONS MANAGEMENT & PERFORMANCE Reporting to IT Leadership Team; IT Steering Group MemberDirect input on IT strategy, business and operational alignmentTechnology roadmap, IT OPEX / CAPEX investments, budget plansIT Business partnering, business cases and change project initiativesIT Risk & Cybersecurity framework; strategic IT vendor partnershipsFull technology stack & IT platforms; IT target operating model (TOM)Multi-tiered IT Operations Support Functions; ITIL Service Management IT Risk Governance, Critical Security Controls, Firewalls, Disaster Recovery IT & BUSINESS TRANSFORMATION (PROJECT PORTFOLIO)Leading 5-10 key IT & business projects a year (15-20 projects annually)C-Level Sponsors, IT Leadership Team, IT Steering Group & Project TeamsIT & business transformation programmes and enterprise-wide solutionsAgile / Kaizen Continuous Improvement (Systems, Processes and Controls)Project lifecycles, change management, PMO governance, IT investmentsIn-house solutions, ERP upgrade, deliverables and multi-disciplinary teams IT CHANGE PROJECT PORTFOLIO: Senior management of a large IT project portfolio involving Simplification, Best-in-Class Solutions, Access & Mobility, Cloud Adoption & Migration, Call Centre Solutions, Cost Reduction, IT Service Strategy, Digital Solutions, Enterprise Applications, Cybersecurity, GDPR & Data Governance, Customer Technology Solutions, Data Strategy (Analytics), Custom Reports (Self-Serve Dashboards), IT SOX Compliance (Audits), IT Business Integrations.

Tamworth

THIRD-LINE TECHNICAL SUPPORT (Multi-Site Operations). Managed Incident / Problem Management processes to solve IT operational performance issues. Achieved 99.9% service provision / system uptime (availability). CHANGE PROJECT PORTFOLIO: Embedded new ways of working, consolidated systems and optimised IT resources. Applied joined-up thinking to improve IT technical support, service management and performance. ITIL SERVICE MANAGEMENT FRAMEWORK: Implemented a best practice ITIL service management framework in a maturing IT function. Changed processes, embedded IT systems infrastructure and introduced service level agreements (SLAs), operational KPIs (performance metrics), risk controls, reporting analytics (systems monitoring) and root cause analysis (continuous improvements).

Tamworth

THIRD-LINE TECHNICAL SUPPORT. On-site IT specialist solving technical issues, managing upgrades and systems improvements for infrastructure, networking, server management, telephony systems, desktop applications, hardware, software and licences. Developed strong IT and technology awareness skills.SERVICE LEVEL TARGETS: Managed performance SLAs and technical support escalations across multiple sites in a busy working environment. Worked on own initiative and as part of a wider team technical support team.

SECOND-LINE TECHNICAL SUPPORT (Head Office Operations). Resolved hardware, software and desktop issues. Included problem troubleshooting, first-time resolution (fix rates) and managing expectations in a challenging fast-moving environment. Security clearance vetted (operationally sensitive environment).

Bsc (Hons), Business Information Systems

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