Kevin Pinto Email & Phone Number

Management Representative (Certified the Organization with ISO 9001-2000)Leadership qualitiesExcellent presentation & communication skillsTeam Building SkillsBuilding Strategic incentives & system to capture revenue management Formulating and monitoring set targets.Training, evaluating and monitoring performancesTracking of New Business Accounts, Analysis & Implementations conducted to secure a successful Client List Development for Inbound, Outbound Projects & Back-office Projects. Supplement in Client calling and Negotiations to increase project development in International & Domestic Verticals.Inspection and Completion of RFI’s & RFP’s to bid for process development.Preparing Costing for Project bids (reference to a quote to be provided to a clientele after Analyzing and research on Infrastructure cost, Agent Skill set Summary and Additional Capex).Research & up-gradation of Knowledgebase (Latest Technology Implementations, CRM’s, Database Marketing Tools, Voice Recording Systems & tools, CMS) Assist in Signing of LOI (Letter of Intent), Deal Sheet, MSA (Master Service Agreement) & SOW (Scope of Work).Prepare Pert Chart for process transition aligning with timelines from all departments. Client Servicing & Program Management – Analysis of Pilot Projects as per SLA’s and reviewing any needs for Changes to be implemented for a superior Project DevelopmentMaintain open communication channels with all levels of management staff and Clientele in streamlining and process documentation.Problem Solving & Streamlining of Processes during a pilot run.

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  Sr Manager Business Development

  Vcustomer

  2008 - Present