Kevin Blanco Email & Phone Number

Greater New York City Area

• Provide high-level support to various business units by interpreting, understanding and responding to user needs; handling 6-8 projects at anytime.
• Analyze requests for system changes and enhancements before submitting to development; determine whether requests were possible or necessary, if/how changes would affect the business unit or other company functions.
• Review functional specifications and facilitate user acceptance testing.
• Collaborate with software vendors and other departments for development and client support.
• Ensure adherence of Service Level Agreements.
• Train and mentor junior staff members; manage and review project deliverables as needed. Notable Projects:

Greater New York City Area

Set-up and ran computer information system at cruise dock to handle and process customer data, excelled in differing computer systems for different cruise lines