Kevin Anthony Email & Phone Number

Carol Stream, Il

- Chairman, Board of Directors (2004-Present)- President (2002-2004)Brought on board to diagnose operational deficiencies and boost negative cash flow in the wake of an internal takeover attempt and subsequent recovery failure. Devised a comprehensive plan that reversed declining performance and brought the company back from the brink of bankruptcy over the course of 3 years. Named board chair in 2006 to continue to provide strategic guidance and corporate oversight of company performance.ENTERPRISE IMPACT:⇨ Recruited a leadership team of results-driven, high performers to continue growth recovery, achieving historic records for performance⇨ Improved business operations by creating formal processes and workflow definitions, introducing just-in-time inventory controls and accountability, margin analysis across all product lines, and design of forecasting models where none existed. Strengthened IT systems and upgraded financial applications to enhance efficiencies.⇨ Stabilized and increased revenue capture by improving relationships with customer stakeholders and establishing new partnerships with industry trade associations.⇨ Reconciled inaccuracies in financial statements by executing forensic audits beginning in 2002.

Salt Lake City, Ut

- Senior Vice President, Global Services & Support (2013-2014)- Vice President, Operations – Americas (2011-2013)- Vice President, Americas Services & Support (2007-2011)- General Manager (2004-2007)Selected by the COO to align operations with the company’s rapid-growth goals. Developed the corporate infrastructure and field operations organization to support delivery of broadband Internet services to 400+ hospitality customers. Created the operational infrastructure for launch of a new line of business, Enterprise Conference Solutions, allowing iBAHN to capitalize on hotel relationships and provide wired and wireless VPN architectures to major corporate conferences, supporting domestic and global organizations.ENTERPRISE IMPACT:⇨ Collaborated with the C-suite to align tactical efforts with global and regional operations strategy. ⇨ Co-led the Enterprise Conference Solutions business to achieve positive cash flow within the first 12 months. ⇨ Directed technology installations for major conferences hosted by globally-known corporations. Led deployments of 2-16 engineering professionals.⇨ Established iBAHN’s first multilanguage customer care support model for hotel customers in the Asia-Pac region.⇨ Following 2014 acquisition by GuestTek, retained to provide leadership continuity in maintaining daily operations, preserving client relationships, and delivering superior customer service.

Schaumburg, Il

- Vice President, Field Operations (U.S.) (2001-2002)- Regional Vice President, Field Operations – Central and West Regions (2000-2001)- Regional Vice President, Field Operations – Central Region (1999-2000)Joined the company pre-IPO to serve as one of 4 field operations executives tasked to scale and grow the business. Developed the midwest/central region from the ground up; built, staffed, and led all aspects of the Chicago office. ENTERPRISE IMPACT:⇨ Recognized as a key player in growing HSA to roughly $60M in revenue and operations staffing of 110 at peak. Evaluated the existing field organization and modified roles and responsibilities, achieving 100% of corporate/regional performance goals during the critical post-IPO period in 1999 and 2000.⇨ Directed field operations through multiple rounds of downsizing as industry rapidly contracted via acquisitions by major players (e.g., Time Warner Cable, Comcast, etc.). Consolidated all geographies/management staff, including technical and marketing disciplines. Rationalized redundancies, created a centralized shared services function, standardized policies and processes, and slashed expenses. ⇨ Led employees through all phases of the company wind down, maintaining high levels of engagement and performance by providing clear direction and keeping teams motivated and laser-focused on organizational goals and objectives.

Daytona Beach, Fl | Racine, Wi | Lexington, Ky

Regional Vice President – TCI Cablevision, Florida (1998-999)North Florida Area Manager/General Manager – TCI Cablevision, Daytona Beach (1995-1998)Vice President/General Manager – Racine WI TeleCable Corporation (1992-1995)Assistant Vice President/General Manager – TeleCable of Lexington (1989-1992)Recruited to TeleCable’s Lexington market to mentor under a prominent VP and learn how to manage all facets of cable operations, including the politics of interfacing with franchising authorities and local municipalities/government. Took over Racine WI operations in 1992 and drove a significant improvement in performance in the first year, earning the prestigious Business of the Year by the Racine, WI Chamber of Commerce in 1993.Following acquisition, retained to direct TCI’s operations in both Daytona Beach and North Florida, and then all of Florida, a $250M business, comprising 100+ franchises and nearly 600,000 subscribers. Managed all operational disciplines and a team of 1,100 staff statewide, including a 250-seat call center. Led all regulatory, financial, and employee issues associated with the transfer of cable systems to Time Warner Cable, MediaOne, and AT&T.ENTERPRISE IMPACT:⇨ Spearheaded efforts to bring TCI’s South Florida call center into compliance with National Cable & Telecommunications Association (NCTA) standards within 8 months. Raised 30-second answer times from 63% to 95%. ⇨ Ensured continuous delivery of products and services during rampant M&A activity industrywide. Kept organizational motivation and performance high, while balancing routine workflow and fulfillment of the requirements associated with corporate transitions. ⇨ Introduced continuous improvement and total quality management methodologies to TeleCable Lexington, and eventually to the company’s other systems.Achieved early career success overseeing operations, logistics, and performance for Roadway Express across Georgia and Florida, earning 6 promotions within 6 years.

Master Of Business Administration (Mba), Operations And Management

Bachelor Of Science Business Administration (Bsba), Operations Management And Supervision