Kevin Ames Email & Phone Number

San Francisco, Ca, Us

New York, Ny, Us

Greenwich, Ct, Us

Investments include Marpipe and QuotaPath.

The Emerging Leaders Syndicate (ELS) is an invite-only, professional community bringing together the best minds in go-to-market who are interested in venture capital.

Boston, Massachusetts, Us

San Francisco, California, Us

• Designed and scaled a 30-member customer enablement & education team from six, with 16 in-house and 14 contractors.• Developed and managed four frontline managers overseeing customer enablement, instructor-led training, and education.• Collaborated with senior management team to identify key satisfaction metrics and touchpoints to establish a consistent customer experience and grow customer-centric sales during diminishing product-led growth. • Pioneered a strategy to better align, enable, and grow revenues from 120M+ paid user base.• Built the employee music program, managed membership and performances, and scaled it for inclusiveness.

San Francisco, California, Us

Rocksana provides the world's Asanas with an artistic outlet to foster creativity and personal passion in the workplace.

Sunnyvale, Ca, Us

• Developed end-to-end customer lifecycle, including kickoff, onboarding, QBR’s, renewals, and all churn mitigation & upsell related activities for LinkedIn Learning's Small Business Segment.• Managing 8 direct reports driving $7MM in annual renewal and expansion revenue across 2500+ customers; surpassed quota 3 consecutive quarters.• Designing self-serve customer support and renewals experience with cross-functional support from Product, Sales Operations, Customer Support, Biz Ops, Systems and Marketing.• Coaching and mentoring talent, expediting promotion cycle from 2.5 years to 12-16 months.• Increased off cycle expansion revenue from 1% to 15% while consistently driving and increasing renewal rates yielding growth from 60% to 80%.• Surpassed ASP deal size by 30X on multiple occasions growing SMB to Enterprise Accounts.• Established go-to-market strategy and playbook to close 2500 LinkedIn Learnings small business renewals prior to any systems or automation support.

Sunnyvale, Ca, Us

As head of LinkedIn's music program, I am responsible for identifying, implementing, and enhancing music-related programs to help encourage creative development, artistic networking, and personal passion in the workplace. This is achieved through building strong external partnerships with music vendors and instructors, purchasing & designing top tier on-campus practice and performance facilities, event planning, and creative marketing. This is truly a personal passion that stemmed from a long-shot request to practice music in a small vacant closet at HQ. We are now a 1000+ person global program spanning across nine LinkedIn offices, in addition to multiple external alliances allowing LinkedIn music lovers to exercise their passion and talent far beyond LI's walls.

Sunnyvale, Ca, Us

• Created a global organization of 120+ people as founding member and National Manager for LinkedIn's first Customer Success and Renewals Department.• Developed talent profiles, executed hiring strategies, interviewed and extended offers to 120+ people in 5 US and 2 EMEA Cities. while heading the West Coast CSM team handling over 1000 accounts across our SMB, Mid-Market and Enterprise segments.• Focused on retention and success of our global Talent Solutions customer base by spearheading several internal learning and development initiatives globally.

Sunnyvale, Ca, Us

• While concurrently managing the Small Business Segment for North America, launched a successful pilot model which evolved into two separate organizations; hired Customer Success Representatives and Renewals Specialists preparing teams to expand organization by 12x in 3 months.• Automated operational processes and systems to expand long-term growth and success.• Increased off cycle expansion growth from 5% to 35% of total revenue with a 5% reduction in churn. • Exceeded YoY quota with increasing revenue targets and developed an effective joint account management model. • Lead team & management expansion from 1 to 26 people that oversaw 300 customers each.• Grew representative capacity 300% by optimizing automation opportunities and developing effective lifecycle marketing initiatives through AB testing.

Sunnyvale, Ca, Us

• Built and maintained relationships with Directors, C-level executives and users for 300+ SMB accounts with pre-IPO to recent IPO status implementing LinkedIn Recruiting and Employment Branding solutions in US Western Region.• Drove accounts to achieve reduced time to hire, increase quality of hire (retention & promotion), and reduced cost per hire allowing them to decrease company spend overall by reducing or eliminating job board and 3rd party-agency expenses.• Conducted 25 weekly in person and remote product demo’s, trainings and customer consultations.• Decreased client attrition from 55% to 20% in less than one year as founding member of SMB Relationship Management team.

San Francisco, Ca, Us

• Increased product usage 100% YoY from 1 million in 2007 to 3 million in 2009 by deploying new Direct Advertising and Business Development Programs; increased annual usage revenue and renewals. • Nurtured 9 enterprise accounts that created 300K users by developing relationships and creating product demand. Most notable accomplishment: grew initial $5K deal to over $50K.• Hired, managed and trained a team of three handling 150+ major accounts each, consisting of over 1 million unique users.• Restructured and directed the marketing and training departments to create scalable, standardized training practices decreasing ramp-up periods for new clients and employees by 75%. • Devised and instituted a customer correspondence policy providing major accounts with critical usage statistics.

Los Angeles, Ca, Us

Acted as operations manager ensuring an organized, structured, and thriving environment. Assisted Co-Owners and Key Executives with scheduling, travel, and event planning, and supervised the music licensing department. Lastly, I was the company liaison for all talent, management, and financial partners.

Education record

Education record