Kevin Basey Email & Phone Number

Austin, Tx, United States

Software Technical Specialist-API Support

Dallas/Fort Worth Area

Identified clients' needs to determine how the client will use DHISCO Technology Products & Services for and on behalf of DHISCO customers.• Delivered Implementation Services, Technical Services, Testing & Certification Services, Training Services, and Project Lead Services.• Provided Project Lead services on assignments and may be responsible for defining and supervising the work of others.• Technical skills including ability to read XML/DHISCO AMF messages, problem solve messaging logs, et al. • Managed projects from kickoff to closure, managed external resources, timeline, tracking work, mitigating risks/issues, documented and communicated status and changes of scope.• Implemented new demand partners from a switch company similar to DHISCO located in China where both DHISCO and China supply and demand partners mutually benefit from the connection.

Dallas/Fort Worth Area

Received and responded to ticket/e-mail based application support cases for web based or SaaS applications. • Provided root cause analysis for channel connect overbookings/price discrepancies• Resolved Channel Connect configuration issues• Queue manager for ARI (Availability/Rates/Inventory) messages and provide ARI re-status when required. • Replicate/Document/track defect confirmed bug and related resolution. • Provide feedback and suggest improvements of application features and processes. • Suggested support tool improvements. • Active contributor for OTA task force to reduce ARI downtime/degraded performance, reduce ARI queue backups, reduce channel connect errors/dropped messages thereby improving KPI’s and improving revenue.

Austin, Texas Area

Tested and delivered high quality essential products to a rapidly changing hospitality industry for a $247M Fortune 500 hotel company. Authored test plans. Designed and executed test cases. Supported planning, coordination, implementation, tracking, reporting, and documentation of delivered technical solutions in legacy DB2 mainframe and Service Oriented Architecture (SOA) platforms. Active supporter and participant in creating shared best practices. Lead tester for new SOA frequent traveler applications from legacy mainframe which provided decreased time-to-market integration to third party reservation distribution channels.• Enabled future expandability by integrating new booking engine platform to various distribution channels from legacy mainframe architecture to new modularized architecture. • Satisfied clients by coordinating with key stakeholders and technical teams during development process.• Minimized downtime by performing regression testing of established applications during datacenter migration.• Trained new QA personnel unfamiliar with hospitality industry on legacy central/hotel specific and new SOA reservation systems in order to create testing data and continue with software development efforts.• Tested various applications during planned disaster recovery exercises to verify rapid system recovery with limited impact on revenue.

Austin, Texas Area

Solicited, coordinated, proofread and published hotel content and pictures to third party reservation sites and to in-house brand websites. Analyzed Mainframe/Pegasus Third Party Distribution System/Brand Site system enhancements, issues and business rules. Provided technical support to hotel personnel and second level technical support to brand website clients. • Developed email templates for customer response to answer common questions reducing email turnaround response time saving approximately 1-5 minutes per response.• Increased revenue growth by contributing to migration/integration of Westin, W and Global Connection hotel brands to third party, Starwood central reservation system and brand websites. This migration allowed for cross-selling all brands when a certain property was sold out.• Tested new web based booking engine to brand websites providing more functionality and improving guest online experience of rate display, cancel policies and deposit rules.• Discovered, analyzed and escalated design flaw that could negatively impact hotel specific content on brand websites and open firm to potential lawsuits for misrepresentation of services.

Austin, Texas Area

Compared hotel information in Central Reservation System (CRS) based on provided hotel files to effectively distribute and market hotel content on all Electronic Distribution Channels. Loaded negotiated contract rates in Sabre, Worldspan and Amadeus Airline Reservation Systems for travel agents to sell negotiated rates.• Increased departmental SABRE contract processing proficiency by 275%• Improved team’s on-time contract and content loading delivery by creating macro system

Austin, Texas Area

Received calls from travel agents, loyalty program members, hotels and general public. Helped confirm, modify and cancel reservations. Provided information regarding hotel properties with a focus on reservation sales through providing positive customer service.