Supported global network users with connectivity, VPN, andaccess issues.Monitored and maintained network and software componentsaccording to established guidelines and best practices.Scheduled infrastructure upgrades and software update rolloutsaround high traffic times to maintain network availability.Closed first-time tickets quickly and met resolution volumerequirements.Installed fiber, ethernet, and console cabling in climate controlledNOC.Installed and configured operating systems and applications.Patched software and installed new versions to eliminatesecurity problems and protect data.Responded to customer inquiries and provided technicalassistance over phone and in person.Provided basic end-user troubleshooting and desktop support.Followed up with clients to verify optimal customer satisfactionfollowing support engagement and problem resolution.Identified and corrected system faults to minimize operationalsystem downtime.

•Updated software to safeguard against security flaws.•Determined hardware and network system issues using proactive troubleshooting techniques.•Provided Tier 1 IT support to non-technical internal users through desk side support services.•Monitored systems in operation and quickly troubleshot errors.•Performed installations of high-tech security systems, which included video surveillance systems.•Read and understood product manuals and blueprints.•Encrypted data and erected firewalls to protect confidential information.•Monitored computer virus reports to determine when to update virus protection systems.•Patched software and installed new versions to eliminate security problems and protect data.•Patiently walked individuals through basic troubleshooting tasks.•Resolved computer and system networking problems to maintain user productivity.•Removed malware, ransomware and other threats from laptops and desktop systems.•Used existing resources such as Active Directory.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends• Consecutively sold 50+ memberships for 5 months in a row, earning the top sales manager of the year• Maintained professional network of potential clients and business opportunities• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals• Analyzed business and sales targets using critical problem solving skills

• Responsible for engaging customers, setting up appointments, establishing trust, understanding needs, communicating processes and timelines, and selling parts and services• Maintained Customer Satisfaction Index (CSI) scores in accordance with dealership standards• Purchased and maintained office suppled inventories, and always carefully adhered to budgeting practices• Upsell recommended/additional services using low-pressure, high- integrity techniques• Reviewed and explained repairs and associated costs with customers• Informed the Service Manager of current and anticipated issues

• Maintained various departments by assisting cashiers and relieving employees• Promoted membership, warehouse and credit programs to current andprospective members.• Provided high level of member care, processed credit card applications. and development andplanning, customer service, and client-relationship management. Creative thinker with theability to generate innovative ideas and sales tactics. Proven leadership and decision-makingabilities. Demonstrates success with prospecting leads, meeting sales goals, and improvingcustomer satisfaction. issued replacement and temporary cards.