Kevin Benigno Email & Phone Number

Lawrenceville, Georgia, United States

- Developed and executed recruiting strategies to target and place employees in assignments.- Managed hiring process through sourcing and interviewing candidates, offering and negotiating positions, credentialing, and onboarding new hires.- Coordinated with various departments during contract negotiation.- Acted as benefit designee, responding to benefits questions from field staff and referring more complex benefits issues to corporate benefits department.- Maintained accurate and timely updating of client job orders in database.- Maintained potential candidate pool and working employees in assignments while coordinating retention efforts and extension of assignments.- Supported employees on assignment and offer problem-solving strategies/advice when necessary.- Facilitated weekly quality control with current employees to ensure employee satisfaction and retention.

-Coordinated scheduling appointments and verified availability of inhouse and external participants for planned meetings at least 20 times a day -Utilized independent discretion and judgment to analyze and assess information related to customer assets, income, debts and decided which financial and loan products best meet the client needs and financial circumstances-Marketed and promoted company products and services to current and potential clients-Applied strong prospecting skills; engaged in high-level cold-calling to qualify and close new accounts-Displayed excellent communication and presentations skills with top-notch customer service approach-Documented average daily activity of 160+ tasks (call, text, email) utilizing Salesforce

-Scheduled and/or rescheduled appointments for a minimum of 20 clients in a timely manner on a daily basis-Applied highly effective selling skills while properly engaging and presenting solutions to customers-Developed highly empathetic client relationships by providing excellent customer service to more than 30 callers per day in fast paced call center environment-Maximized revenue by upselling products and services that generated $9000 total revenue averaged monthly-Developed and maintained working knowledge of products and services to deliver timely, accurate information-Trained and coached new representatives on ACSR and Salesforce Einstein 360 Software to deliver high quality customer service-Maintained customer satisfaction rate 15% higher than company average by delivering on customer needs

-Facilitated coordination and scheduling of assigning maintenance personnel to problem areas -Managed front desk maintenance of client records and data for luxury high-rise condo with more than 260 units-Greeted visitors and residents upon arrival, offered assistance and answered questions to build rapport-Anticipated residents needs and responded to requests within reasonable amount of time-Trained new staff on correct procedures, compliance requirements and performance strategies