Responsible for the management of Encyclis’ OT assets across Ireland & UK. Managing 3rd Party support & maintenance contracts with HZI, ABB & Valmet DCS/SCADA and OPC environments. Responsible for IT/OT convergence and cyber security strategy. Working on new plant Cyber Security Risk Assessments and Incident Response in consultation with principle contractors. Appraising and accessing engineering proposals, advising on security strategy and project managing system implementation and execution. Preparing for NIS2 Directive and ISA 62443 certification.

Managing the IT build-out and deployment of Covanta's EfW (Energy from Waste) power plants across the region of which 3 are in active construction. When completed they will provide a vital outlet for the sustainable disposal of over 1.3m tonnes of residual waste per year and will generate over 150 megawatts of low carbon energy - enough electricity to meet the needs of over 250,000 homes. Within this role I work with multiple stakeholders across several geographical locations and disciplines including Engineering, Operations, Maintenance, Construction and Finance. Frequently dealing with layers of ambiguity and unfamiliar technology standards. Developing the IT/OT integration and support strategy for Europe in consultation with internal teams and MSP. Working throughout the business to identify opportunities for efficiency and continuous operational improvement. Managing all IT budgets, people, assets, resources and support activities. At the front of Encyclis demerger from Covanta US including full RFP process to select new technology landscape and digital transformation including new MS tenancy, ERP (D365) implementation, WAN migration, systems integrations and iPaaS evaluation. Evaluation and appointment of new MSP.

Managing the IT build-out and deployment of Covanta's EfW (Energy from Waste) power plants across the region of which 3 are in active construction. When completed they will provide a vital outlet for the sustainable disposal of over 1.3m tonnes of residual waste per year and will generate over 150 megawatts of low carbon energy - enough electricity to meet the needs of over 250,000 homes. Within this role I work with multiple stakeholders across several geographical locations and disciplines including Engineering, Operations, Maintenance, Construction and Finance. Frequently dealing with layers of ambiguity and unfamiliar technology standards. Developing the IT/OT integration and support strategy for Europe in consultation with internal teams and MSP. Working throughout the business to identify opportunities for efficiency and continuous operational improvement. Managing all IT budgets, people, assets, resources and support activities.

Working with the Project Management Team based in Morristown, New Jersey, US to manage the entire IT infrastructure implementation for Ireland's largest 80MW Energy from Waste (EfW) power generating facility based in Poolbeg, Dublin. A complete green field project and one of the largest construction projects in the state I was hired to guarantee the successful IT build out and ongoing support of the Dublin plant. From MPLS and INT installation to MDF & IDF ( Main Data Frame - Intermediate Data Frame ), Voice, Cloud and Client Engineering. Overall IT Management of Main Construction Contractor, 3rd Party Vendors, Managed Service Provider and Utilities. Infrastructure roll out, maintenance and support to Ireland and UK plant startup projects.

Complete oversight of Sonoma Valley Logistics Ireland's IT platform and strategy. 160+ users and growing. Fleet of 100+ vehicles. Project management of move to 40,000 sq/ft Green Field Site and implementation of Sonoma Valley Logistics IT Department. Parallel projects include IT Governance, Disaster Recovery, COMMS, Domain Services Rebuild, ERP, Fleet Management and Warehouse Management systems. Member of Sonoma Valley's Logistics Management and Operations Team.

Promoted to IT Manager as of September 2012. Total responsibility for IT platform at Ogilvy &Mather Dublin. Responsible for over-all IT budget and all IT procurement. Help Desk and SLA Management. Staff and vendor management including all contract obligations. Staff management, training, supervision and mentoring. Sit on the GOT (Group Operating Team) committee and contribute to overall operations throughout the company. Working with various teams across EAME and NA to deliver key projects including antivirus migration, active directory migration, global encryption initiative, SOX compliance, IT governance, management of cloud infrastructure and tools. Complete responsibility for the IT strategy of Ogilvy and Mather Dublin. Hands-on IT Management and Project Management. Studio and Post Production Technology management and support. Stakeholder relationship management.

Supporting 150 users in Ogilvy & Mather which is a global advertising and media company with10,000 employees and offices worldwide. I supported all IT systems in the Dublin office including Finished Art Studio, Post Production and Creative technologies. The office runs Win 7 for PC (LANDESK) users and there is a large quantity of staff (approx 100) working on MAC OSX (JAMF Casper Suite). I was employed by Ogilvy to provide systems administration and desktop support services to all users in the Dublin office. I work across various support teams based out of EMEA and North America. Initially when I started with Ogilvy we ran Suse Linux 9.0 on IBM X Series and IBM Blade Servers.We had 2 DC’s using OpenLDAP. A Combined DHCP and DNS server, 1 backup DNS server. 1CUPS print server and 1 colour print server (Windows). File servers running SUSE Linux 9.0 on IBMX Series servers using RAID 5 and configured for SAMBA and AppleTalk. Domino server running onSUSE Linux 9.0. 1 Backup server, IBM X Series running WIN 2003 with Symantec Backup Exec 12writing data to an IBM Storage unit (DS4200) with 8 500GB disks. We had a FAX server runningPOSTFIX on Suse Linux 9.0. 1 APACHE Server running a LAMP stack. Alcatel PABX telephony.A global project moved us to a Windows 2008 R2 driven AD platform.

One year contract provided by System Dynamics Ireland to Department of Justice, Equality and Law Reform.Desktop Support to Department of Justice users across all operating systems and internal software solutions.WIN XP, WIN 2000.Lotus Notes support and administration (New user setup).Building laptops and desktops from Ghosted images.Deployment of hardware and software installation and upgrading.Printer maintenance and installation.Citrix shadowing , administration and shell deployment.Network port patching.

Support of IAG’s Remote Access environment for all Sydney based end users using CISCO VPN Client on USB Key and SecurID FOB Key.Administration of SecureID FOB accounts via ACE Server Admin.Installation of CISCO VPN Client and configuration on laptops.Training users on Remote Access solutions.Development of training programs for new users.Desktop Support of IAG/NRMA users across all Operating Systems and internal software solutions.WIN XP, WIN 2000 and WIN NT.Lotus Notes and Outlook mail support.Building laptops and desktops from Ghosted images.Printer maintenance.Citrix ICA installationSupport of desktop and peripherals via Dameware

First point of contact to AMP Henderson Asia Pacific region through Technical Support Helpdesk. Resolution, escalation and ownership of calls through helpdesk.Administering WIN NT and WIN 2000 accounts (Active Directory) i.e unlocking accounts, password requests and extending accounts.Lotus Notes set-up. Supporting MS Office Suite. Supporting and installations of in-house applications and databases. Building PC’s from Ghosted images and configuring to users requirements. Formatting expired machines.Training users on dial in applications such as AT&T dialler, VPN and other in house applications.Monitoring and troubleshooting VPN, AT&T remote dial up connectivity.Monitoring system health checks i.e. Citrix Accounts, E-Mail functionality, Internet Access and remote dial in capabilities. Escalating problems to senior network engineers.Remote controlling users machines using Dameware, PC Anywhere to resolve problems. Ad hoc projects and requirements.Responsible for Voice Tape backups.

Focal point in team in relation to training of internal consultants on Lotus Notes, MS Office, CRM Siebel Applications and internal IBM processes and applications through telephone helpdesk support with high call volume.Involved with new start induction to IBM CCMC and NCO (Desktop Support Teams).Coaching of junior members of staff.Technical Support Consultant to internal IBM users for Asia Pacific region.Resolution of Lotus Notes, Win 95 and WIN 2000 issues via telephone.Citrix installation.Escalation of problems to 3rd level consultants.

Server maintenance, Database and account administration using NT, Novell and Lotus Notes. Project Co-ordination with Dublin and US.Constant review of processes and automation in conjunction with tools group including statistics. Training of other members of staff on in-house testing tools, computer applications and Release Lab processes including Lotus Notes Development and Design.Constant review of Release Lab Hardware and Software. Installation and configuration of various platforms including Win 95, NT Workstation and Server, OS/2 Warp Server and Client, MAC, Novell, some Unix and AS/400. Provide support of Release Lab processes to Product Development. Archiving of Products and Builds for future development. Bug reporting. Desktop Support. FTP Image preparation. Languages Used: Lotus Script, VB, Bug fixing JavaScript, C++