Kevin Bersch Email & Phone Number

• Deploy infrastructure as code via Terraform, CloudFormation and custom deployment pipelines into AWS and Azure.• Utilize Python in local administrative scripts and Lambda functions that run serverless on AWS.• Partner with DevSecOps teams to enable guardrails within the environment and perform “New Service Introductions” to analyze new offerings from AWS and Azure to ensure security and governance to allow for authorization to operate.• Support application teams on their code deployments and troubleshoot various issues related to their pipeline, GitLab projects, IAM permissions etc. • Consult and partner with networking, security, endpoint and other internal teams on coordinated efforts to enable new features and offerings to our field and home office users. Examples include Azure Virtual Desktop, OpenAI GPT, Cofense email security. • Troubleshoot major incidents with triage team as needed during on-call shifts. Provide log analysis via Splunk and analysis of VPC flow logs to pinpoint root causes.

Franklin, Wi

• Provide 2nd/3rd tier support to existing technology coordinators• Mentor/Train new technology coordinators through weekly/monthly meetings• Visit network offices and assist with moves, upgrades, and projects• Coordinate with application engineers and end users to ensure incidents are resolved in a timely manner• Provide reporting and consultation of office metrics to office staff and technology coordinators to improve network office health

Franklin, Wi

• Provide first and second tier IT support to home office and field business partners.• Provide on-site desk side support to home office staff as a member of the float tech team.• Provide critical training to new employees.• Utilize remote connection platforms, virtual private networks and virtual computing.• Assist external clients with their risk and investment accounts through client website.• Troubleshoot a vast array of systems and computing technologies. • Imaging of Windows 7 and 8 Operating Systems along with data restoration.• Management of all previous issues and knowledge documents via HPSM ticketing.• Provide callbacks to business partners on unresolved issues. • Provide support for thousands of proprietary and non-proprietary applications.• Effectively route/escalate tickets that require immediate attention to specialized teams.• Troubleshoot mobile devices, Android and iOS.• Provide purchasing recommendations to business partners based on their needs.

• Assemble high level server and desktop systems for military and healthcare applications.• Imaging systems via disk, USB and PXE-compliant network cards.• Integration and testing of the systems to the customers specifications.• Diagnose and troubleshoot any and all hardware or software issues that arise.

• Member of the “Electrify your career” program through Standard Electric, which gives employees an opportunity to learn a new position, while working at their old position simultaneously. This gives associates the chance to see how the IT team, or department of choice, handles operations on a day to day basis.• Primarily worked in warehouse operations at the company’s largest branch located in downtown Milwaukee. • Handle receiving/shipping of product along with inventory management and customer relations.

• Process funding through state, federal and private insurance companies for durable medical equipment and other mobility devices.• Provide over the phone support to customers and aided them through their funding options and mobility selection.• Negotiated terms amongst private funding trusts.

• Commissary manager at CJF (county jail facility) in downtown Milwaukee.• Coordinate inmate commissary orders, processing ICARE orders, deliveries, training new employees for delivering ICARE.• Delivered ICARE and Commissary orders to the HOC (house of corrections.)• Served as second in charge at Franklin warehouse when manager was out of the office.

Bachelor Of Science - Bs, Cloud Computing

Associate Of Science (A.S.), Network And System Administration/Administrator