Delivering quality design and implementation of the Microsoft stack of communications and identity technologies

Microsoft specialist delivering design, implementation and support services for Unified Communication Solutions.Depth experience in migrations and integrations involving Lync, Skype, Teams; Exchange and Exchange Online; Active Directory Federations Services and other aspects of Identity Management; AudioCodes SBCs, SBAs and MPs.

Teaching a required course for the Network Infrastructure Technology Associate in Applied Science degree program.

Designed and implemented Exchange and Lync migration and installation projects for a wide variety of companies and environments:Upgraded, designed and installed Exchange 2003, 2007, 2010 and 2013Upgraded, designed and installed OCS 2007, Lync 2010 and 2013Increased margins by consistently delivering results ahead of scheduleDelighted customers with deliveries beyond expectationsAuthored Exchange 2010 migration methodology, including several automated scripts, for use by… Show more Designed and implemented Exchange and Lync migration and installation projects for a wide variety of companies and environments:Upgraded, designed and installed Exchange 2003, 2007, 2010 and 2013Upgraded, designed and installed OCS 2007, Lync 2010 and 2013Increased margins by consistently delivering results ahead of scheduleDelighted customers with deliveries beyond expectationsAuthored Exchange 2010 migration methodology, including several automated scripts, for use by other engineers Show less

Managed all IT support for all non-US locations (Australia, Korea, Japan, England, Germany, etc.); created and implemented network and infrastructure services, as well as support procedures, resulting in global support capabilities with minimal regional differentiationFostered relationships to build trust and communication with international departments and executives, allowing the integration and support of their systems and users to be managed by corporate ITReduced new… Show more Managed all IT support for all non-US locations (Australia, Korea, Japan, England, Germany, etc.); created and implemented network and infrastructure services, as well as support procedures, resulting in global support capabilities with minimal regional differentiationFostered relationships to build trust and communication with international departments and executives, allowing the integration and support of their systems and users to be managed by corporate ITReduced new desktop deployments issues from 1-in-8 to near-zero and cut remote user password reset issues by 50% by implementing additional automated scripts in the desktop build process and adding additional tools to the buildSlashed teleconference costs through advocacy and training of Microsoft LiveMeetingBrought the Blackberry systems into a fully-supported model and implemented more manageable security and deployments models through a self-initiated upgrade project, with no unplanned loss of service to users Show less

Key consultant on all messaging-related infrastructure projects, for 45K worldwide mailboxes: Internet high availability and load balancing; SAP mail flow integration; desktop faxing; instant messaging; AVAYA Unified MessagingEnabled Korean staff to communicate in the local language and preserve face in Sales situations by implementing a series of character-set aware gateways and data-processing solutionsCut email infrastructure costs over $500K through strategic system… Show more Key consultant on all messaging-related infrastructure projects, for 45K worldwide mailboxes: Internet high availability and load balancing; SAP mail flow integration; desktop faxing; instant messaging; AVAYA Unified MessagingEnabled Korean staff to communicate in the local language and preserve face in Sales situations by implementing a series of character-set aware gateways and data-processing solutionsCut email infrastructure costs over $500K through strategic system migrations, including server and site consolidations and improvements to user access. Reduced disaster recovery time from 48 hours to 30 minutesContributed notably to Sunbelt’s exchangelist listserv Show less

Taught Computer Science students, walk-ins and appointments; one of three charter tutors of this service