• Maintaining and optimising multiple search engine marketing campaigns (PPC and SEO).• Assisting with the management of multiple social media campaigns (Facebook, Twitter, LinkedIn etc).• Working with various reporting tools and platforms, including Google Analytics, to mine data and compile reports.• Performing general client management and reporting duties. Assisting with project management duties when required.

Key Achievements• Managing intensive, short-term HBO campaign and assisting in increases subscriptions among Bell Canada customers across Canada. • Researching and developing personalised sales strategies and communication techniques for individual agents.Responsibilities• Assisting Team Leader in coaching and mentoring a group of 18 sales agents.• Executing client’s communication strategy and marketing policy across Ontario. .• Creating Personal Improvement Plans and coaching agents to reach weekly and monthly targets.• Supporting and assisting new agents joining the campaign.• Preparation of the end-of-day report to be sent directly to client. • Managing escalations and resolving any disputes that may arise between customer and client.• Processing agent performance data.

Duties and Achievements• Engage and communicate with students to support their efforts to effectively learn the English language.• Communicate with personnel & departments within the school. Document lesson plans/extracurricular activities in database.• Adapt to evolving classroom environment and situations. Find solutions to problems in a positive and persuasive manner.• Plan, organize and lead stimulating and engaging English language classes and English language summer and winter camps.• Manage administrative duties relating to curriculum, course schedule, semester timetable and examinations.• Assisting Korean teachers with their English classes and jointly conducting English classes with Korean teachers.• Leading extracurricular activities or English Camps.• Preparing teaching materials and lesson plans for English classes.• Assisting with and leading the development and creation of teaching materials related to English language education.• Creating and editing English documents for students, colleagues and school database.• Conducting teacher training.• Conducting English conversation courses for Korean teachers and students.• Leadership: Mentor for week long rural English Immersion Camp.

Duties• Investigate and respond to queries, requests and complaints, in person and via phone, and initiate solutions. • Engage positively with customers to establish and build community connections. • Coordinate with department managers and execute inventory orders. • Point of Sale: Conduct cash, credit, check and account transactions.• Merchandise, market and advertise stock & develop and utilise excellent product knowledge.• Assisted with opening and closing of the business premises.• Responsible for handling and counting large amounts of cash.• Maintain the premises both internally and externally.• Regularly record inventory quantities and quality.

Duties• Prepare and present establishment and surrounding patio for opening and secure premises at closing.• Assist bar, restaurant, kitchen staff and customers with food, drink and reservation orders.