Kevin Macdonald Email and Phone Number

● Drive customer engagement metrics (20% lift in spend and 4+ trips to store per year per customer) through implementation of “Get Connected” Styling Program - averaged 33% lift in spend July 2022● Outreach to regular and lapsed customers to engage with styling services ● Assess customers’ styling needs and connect with in-store or virtual stylists to foster new selling relationships ● Mentor and oversee a pool of standard (junior) stylists to help them build their customer base, raise their selling metrics, and develop intangible relationship-based selling skills● Promote customer goodwill through implementation of “surprise and delight” - unannounced treats that make customers feel welcome and understood (e.g. complimentary appetizers for big spend customers, a slice of cake on a customer’s birthday)● Interface with store leadership through twice-daily stand-up meetings and weekly manager meetings to align on objectives ● Track appointments store-wide and monitor appointment goals during events● Oversee virtual appointment bookings for Canada Eastern Time Zone● Demonstrate proficiency in Nordstrom competencies by driving results, being curious and ever-changing, and extending yourself with a goal to improve overall ambient quality of appointments in-store and virtually

● Lead a small team to set and execute on sales and outreach targets - generated $650,000 in sales in fiscal year 2021● Plan and operate a contactless, impromptu curb-side service during repeated COVID-19 lockdowns through innovative implementation of Nordstrom.ca’s customer Wish List feature● Monitor the accuracy and health of store inventory system through Oracle SIM-16 application and interfacing with in-store inventory control and online fulfillment teams’● Coordinate outreach to upcoming productions through cold-calling productions and monitoring local production union Hot Lists (Director’s Guild of Canada, IATSE 873, NABET)● Operate as the primary point of access to Nordstrom Toronto market for professional stylists and wardrobe teams● Curate and maintain ongoing relationships with buyers/designers/stylists and keep them abreast of product on-orders and market trends ● Ensure responsible lending of Nordstrom products by maintaining a minimum 20% borrow/keep ratio for all productions and stylists

● Operate in a small team environment to execute on sales and outreach targets● Curate and maintain ongoing relationships with buyers/designers/stylists and keep them abreast of product on-orders and market trends ● Lend product on short-term loans for costume fittings, while maintaining accurate store inventory count● Interface with all in-store teams to execute on customer requests and connect them with the product they need● Operate as the primary point of access to Nordstrom Toronto market for professional stylists and wardrobe teams

● Help sales staff execute on their sales goals by providing technical support for supported Point-of-Sale applications● Interface with third-party contractors and proactively submit tickets for known issue with store equipment and software● Connect Nordstrom customers with the product they love and address their concerns via phone, email, or in-person at the Service Bar/Express Services/Concierge

● Maintain and grow a strong product knowledge base for a wide variety of men's suiting, shoes, sportswear, fragrances, and accessories● Cultivate a client base through relationship-based selling, capturing customer purchases and personal information, and tracking their alterations through effective use of the Personal Book and Nordstrom ON applications● Handle cash, debit, and credit card transactions through a point-of-sale system, as well as Direct to Customer and Send Sale transactions● Maintain an understanding of happenings in other departments and sell product across departments, or "cross-sell" ● Connect customers with styles through deployment of a relevant selection in addition to requested styles

● Assist clients in finding styles that suit their tastes and needs with strong a product knowledge base● Meet individual and team sales goals by connecting clients with additional styles● Handle cash, debit, and credit card transactions through a point-of-sale system● Assist in product rollout and product display arrangement, including before/after mall hours

A practicum placement sorting and parsing the digital records of films and recordings for the Audio Visual Resource Centre at Carleton University

● Attentively take notes on classes for students in need of assistance● Regularly submit notes online through the Paul Menton Centre

● Frequently direct guests and work with security to manage guest flow ● Regularly load and operate the continent’s longest elevator● Accurately convey weather and guest flow information via radio system

● Thoroughly understand multiple window and material organization systems● Efficiently communicate with co-workers in a diverse environment

● Competently lead a team of seven copy writers and delegate assignments ● Professionally interview/correspond with faculty/community members and administration