Director Merchandise Process & Segmentation
Shopko
Managed and directed the daily activities of the corporate Merchandise process utilized by 130 Merchant teammates daily. Provided the process, tools, training, compliance & coaching needed to ensure targeted goals were achieved and updated C-level leadership weekly on merchant KPI’s. Partnered with EVP Merchandising, Marketing, & Ecommerce to develop, communicate and execute strategic plans that drove key Merchandising initiatives and priorities at our stores. Analyzed the merchandise process, store execution, customer segmentation, & category performance to identify opportunities and develop recommendations to correct. Oversaw the direct operations of new vendor setups, direct to store deliveries, merchant training and key strategic projects.• Collaborated with EVP Merchandising, Marketing, & Ecommerce, GMMs, and AlixPartners consulting to develop the end to end merchant process which consisted of 6 modules and 75 reoccurring steps. Headed the development of key merchant tools including a corporate dashboard displaying merchant KPI metrics which allowed the merchant team to identify areas of success and opportunity in one central location.• Lead the development of a Merchant Learning Path with role based training. The learning path contained 55 instructor led courses which were taught in alignment with the corporate merchant calendar. • Collaborated with CEO, EVP CFO, EVP Merchandising, Marketing, & Ecommerce, GMMs, DMMs, and AlixPartners consulting during 16 week engagement developing a new Growth & Profitability program which generated substantial cost savings annually. The program provided the merchant team with a new Merchant Workbench and structured Top to Top strategic vendor partnership program.• Lead the development of a Key Item program and reporting which was rolled out to all merchandising divisions with the goal of improving our customer shopping experience and achieving our annual sales and margin targets.