I am a Regional Operations Manager at Asurion, a leading provider of device protection and support services. With more than 15 years of experience in various management roles, I have a proven track record of leading teams to achieve outstanding results in revenue, customer satisfaction, and employee engagement. My core competencies include team building, leader development, data-driven strategic planning, and process creation. I enjoy creating scalable solutions to business issues and delivering great results while leading through change. Some of my achievements include recruiting and developing a sales leadership team that managed over 1,000 face-to-face interactions weekly, while building sales reporting tools that facilitated better coaching and faster reaction to performance deviations. Before Asurion acquired Enjoy Technology, I led my teams to the top rank for both regional and national performance while holding the #1 position for employee satisfaction. I also worked at Apple for seven years, where I developed business relationships and sales within the context of Apple's retail presence. I exceeded sales goals for all but one quarter, closed one of the top 5 deals in Apple Retail history, and provided coaching and guidance to my peers. My colleagues would describe me as curious and collaborative, possessing strong business acumen, and a never-waning competitive drive. In my professional life, I seek environments where I can have a sense of ownership and be involved in process creation to create scalable solutions to business issues. On the weekend, you might find me wrenching on a vintage car, hiking, or cooking something for friends and family.
Listed skills include Training, Os X, Leadership, Management, and 29 others.