Experienced IT leader with the rare ability to operate at the executive, strategic level as well as the technical expertise and know-how to get into the details of projects and issues. I have extensive international experience working in complex global organisations, and I excel at building and motivating teams to achieve outstanding results.In the last 5 years in Adecco UK I reduced outages by over 70%, improved colleague satisfaction with IT by 90%, and reduced operational costs by 20%. This was achieved by streamlining the team, working with suppliers to improve service and cost effectiveness, and driving a major service management improvement initiative across all main ITIL functions. Also building a team culture that allowed each member to deliver their best value while working together to complement each others skills as needed. Prior to the UK I established and managed a shared service centre in Malaysia, enhancing operational efficiency for the APAC region, and worked in Japan to coordinate the delivery of global IT services and solutions to the region. I have become a roving troubleshooter and enjoy taking on new challenges and using my relationship and technical skills to understand the root causes (which are rarely technical) and work collaboratively to deliver solutions and get the job done.Most recently I've expanded my skill set to include formal leadership coaching, and I offer freelance coaching services to IT leaders, focusing on:* Improving work-life balance* Enhancing team management skills* Fostering effective cross-cultural collaborationCore Competencies:* Strategic IT leadership and vision* Global project and program management* Team building and talent development* Stakeholder engagement and communication* Cross-cultural collaboration* Service delivery optimisation* Technical problem-solving and innovationWhether leading full-time IT initiatives or providing strategic consulting, I'm committed to driving technological advancement, fostering high-performing teams, and delivering tangible business value.