Kevin Bryix Apuyan Email & Phone Number

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

Ontario, Canada

• Build long-lasting connections with customers by handcrafting high-quality coffee beverages while maintaining a fast and efficient service by being flexible in different roles.
• Successfully serve an average of 80 customers during peak time by completing cycle tasks.
• Partner of the Quarter, November 2019

St. Catharines

Operated a computerized register system to ring up purchases; handled 70 transactions on average daily, count money in cash drawers to ensure amount is correct

Niagara Falls

• Rendered simultaneous IT support to clients with “how-to” questions through the utilization of Knowledge-based articles; Addressed problems on their hardware and software by following troubleshooting circle; maintained.
• Provided technical documentation of all cases while ensuring that each case is resolved or escalated within 20 minutes on average to meet metrics in day to day operations.

Welland, Ontario

• Built solutions to client’s account billing concerns; applied marketing strategies to extend contracts and to curate new service package that fits their needs; met 90% monthly sales goals.
• Maintained average handling time per customer to within 20 minutes and still able to log every case accurately and as detailed as possible by performing administration tasks.