I am looking for opportunities to lead a company through cultural change like implementing a new technology, creating an outsourcing arrangement or a significant reorganization. I enjoy communicating with business partners to establish strong working relationships, implement change and leveraging technology for process improvement along the way.

Increased responsibilities to include Personal Lines business. Charged with supporting all profit centers in the company for application development and testing.• Initiated a strategic plan for implementing an API Gateway solution for third party data retrieval and external partner data requests.• Established 2017 expansion program estimates for cost and duration.• Delivered a 6-state expansion program on time and under budget in 2016.• Recovered a new product program in Q3/Q4 of 2015 by establishing new projections for cost, capacity, and duration. All deliveries were on time and within expected budgets.• Negotiated and delivered a multi-company contract for location services to move from an Internal API to web services, reducing internal support and overall contract costs.

Led IT application development and QA teams for two thirds of the organization.• Redesigned complex SDLC process across internal resources working with 3 distributed vendors for analysis, development, and QA testing – taking releases from habitually late, 6-week cycles to on time delivery for all releases over the next 18 months.• Successfully led management team through a reorganization of staff to better align with processes and business partners.• Renegotiated vendor agreements for performance SLAs as part of a self-initiated vendor contract assessment.• Mentored/coached 2 new managers.

Supported the flagship company, Kemper Preferred, in strategic technology planning, application development, system maintenance, compliance and security. Setting IT goals and strategies to ensure IT and business alignment. Contributing member of the senior staff in business and financial planning, business review meetings, and other normal duties as a company leader.• Outsourced legacy policy administration system and web application maintenance and development, production support, and the operational control center with a projected saving greater than $5MM per year.• Delivered a redesigned Agent Portal solution using IBM Portal.• Implemented a new enterprise-wide website, www.Kemper.com.• Created a resource capacity management tool and process that provided detailed visibility into how resource estimates would impact strategic project planning.

Executive liaison responsible for improving collaboration, identifying and addressing process improvements, and fostering good will between 3 separate companies and the newly created Shared Services Company.• Established vision for enterprise-wide IT controls. Led team through vendor selection and implementation of the first project using the Infogix suite of products.• Developed strategic plan for utilizing a technology architectural path to handle back-end processing of policy and claims data for the enterprise data warehouse, GL reporting, internal BI reporting, and bureau/regulatory reporting.• Created a charge-back process for the Shared Services Company to be utilized across the enterprise.• Fashioned and implemented a financial reporting process for the corporation’s largest project at $125MM – a new policy and billing system.• Directed the enterprise’s bureau reporting, statistical compliance, and various financial duties.

Manage the transition of staff, strategic planning and general responsibilities from Unitrin/Kemper to AmTrust.• Oversaw for the successful transition of business supporting applications and shutdown of terminated applications.• Renegotiated several contracts because of the acquisition.• Reduced staffing levels by 66%.

Contributed to defining a successful business model for the company, including state strategies for profitable growth utilizing analyses of class code performance, independent agency performance, and knowledge of legal pressures in certain states and regions. Handled IT strategic planning, staffing, budget, all software development, infrastructure and system maintenance.• Moved the company to NCCI and ISO standards to reduce expenses in maintaining system customizations and company specific forms.• Limited the class codes accepted in the northwest due to a rise in construction defect cases.• Enhanced Commercial Lines Underwriting Workflow Management System to include policy renewals.• Technical oversight for the CSC BPO/ITO outsourcing arrangement: • Policy administration and billing system customizations • Policy processing, printing, mailing and lockbox functions • Conversion strategy of renewal policies • Statistical reporting and DOI (Departments of Insurance) data calls • Rate, rule and form change implementations• Rebuilt the web development team.• Implemented Agile development.• Overhauled SOX controls for change management.• Retired the legacy Commercial Lines policy administration system on the mainframe. • Established a process with infrastructure support to archive mainframe and AS400 policy and claim data for retrieval of reopened claims.• Oversaw the effort to uncouple our infrastructure and applications from our parent company in preparation for company sale.

Led the Database Team, Project Management Office, Web Development and all Business Systems Analysts.• Managed a joint-development with CSC for a Commercial Lines Underwriting Workflow Management System for new business and policy changes including imagining, routing, referrals, reassignment and historical tracking of all work items.• Implemented Oracle BI tool for the company.• Assisted in the design and implementation of a corporate-wide data warehouse• Redesigned the company Intranet.

Oversight for applications utilized by internal business units and customer facing web development.• Directed the design and development of a new Personal Lines Underwriting Workflow application with exception handling and straight-through processing.• Managed the implementation of projects for Personal Lines.• Employed geocoding and automated address resolution.• Implemented the company’s first multivariant Insurance Scorecard for Personal Auto and Homeowners.

• Research new technologies for use in Personal Lines Insurance• Implement a rules engine for use with automated workflow and insurance scorecards (Capstone, a Fair Isaac product)• Project management• Negotiate contracts• Vendor management

- Coordinate rate filings with Actuarial and Underwriting- Oversee the testing and implementation of new rates in 27 states- Implemented ISOnet, an electronic forms product- Staff of 13

- Developed rate models- Developed automated rate comparison spreadsheets- General reserving for Personal Lines