- Extensive experience working with top-level executives of organisations to understand their needs- Assisting organisations in leveraging technology to help businesses achieve their goals.- Technical solution scoping migrations to Microsoft’s cloud- Solution scoping and project managing complex automation, Power Apps and SharePoint environments - Identify the most suitable Microsoft 365 and third-party tools that can enhance their business processes- Assist in evaluating the overall cost of ownership of Microsoft 365 cloud solutions in comparison to other alternatives- Skilled at hosting product demos and seminars for Microsoft 365- Helping drive the adoption of Microsoft 365 tools internally within organisations- End-to-end sales experience for Microsoft 365 and complementing cyber security software.

Alongside this:- Visiting clients' sites based in NSW to carry out desktop support, server support and upgrades, infrastructure improvements and maintaining client relationships- Supporting companies' infrastructures remotely and on-site throughout Australia- Remote server support and maintenance on over 180 virtual and physical servers running Windows Server 2003, Windows Server 2008 and Windows Server 2012- Performing monthly server preventative maintenance to ensure clients' servers and networks are running at optimal performance levels at all times- Maintaining the alerts service board which entails fault finding and fixing critical problems within a quick resolution timeLed and contributed to various projects such as:- Server builds and server upgrades- Microsoft 365 setups and migrations- Firewall setup and configuration- Developing learning management software and creating training videos/guides

Member of the ‘Impact team’ managing the entire portfolio of clients, supporting their Microsoft Windows desktops, servers and networks. Provided remote and onsite supporting for a range of software such as Microsoft office 2003 – 2010, MYOB, ACT, Sage, Microsoft Dynamics and more.Server support and maintenance on over 100 servers running Windows Server 2003 and all Windows server 2008 editionsMaintaining of virtual servers running VMware and Microsoft Hyper-V. Performing server health checks and patch management. Building and deploying Windows servers. Supporting The Cavalry's full cloud solution which uses Windows Server 2008 Terminal Services RemoteApp.Supporting mobile devices such as IPhone, IPad and Blackberry.

Contract role - 2nd line desktop support for 1200 users across the APAC region.Desktop support in a Windows environment following ITIL standards. Supporting Microsoft Office 2003 – 2010, Microsft BPOS, Lotus Notes, Blackberry handsets, Cisco VOIP phones, remote Citrix users and bespoke internal local and web based applications.Assisted in a company wide Windows 7 roll out.

Undertook 1st, 2nd and 3rd level support to over 2000 users throughout Europe, Asia an the US. Tasks included account creation and administration, onsite and remote software installations, software rollouts via LANDesk and group policy, software troubleshooting, phone system maintenance, blackberry troubleshooting and setups, FTP account creation, file restoration, basic MAC support, Computer hardware troubleshooting and printer support.Planning, implementing and supporting offsite temporary high profile event and production offices. Some events include Wimbledon Tennis Championships, The Open golf championships and The World Snooker Championships

General IT support including software support for Microsoft office, database applications, printer maintenance and backup monitoring.