Kevin Atkinson Email & Phone Number

Minneapolis, MN, US

The Shared Success Center is a new initiative by HomeServices of America, designed to support their network of real estate professionals and affiliated businesses. Located in Eden Prairie, Minnesota, this center aims to provide a collaborative environment where agents and staff can access resources, training, and support to enhance their productivity and.

As a housewarmer, I help keep the House running smoothly. I do light cleaning and other maintenance activities. My activities also help our families adjust to life at the House.

Jacksonville, FL, US

Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems.

Jacksonville, FL, US

Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems.

St. Louis, MO, US

• Promoted to System Administrative Professional to provide support for 348 servers using 4 Operating Systems.
• Participated in key process improvements as they relate to the client/server environment in both the physical and virtual environment.
• Collaborated with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands.
• Provided support for server backups using Symantec NetBackup and CA BrightStor, identified, evaluated and resolved backup failures, system and file restores and client installations.
• Handled installation of new systems, mounting of hardware, installation of Operating System, connectivity to network, installation of application software and adding to backup policy.
• Played an intrical role in the St. Luke’s Hospital transition over to St. Vincent’s systems and installation of new systems.

Global, US

• Promoted to Network Analyst to provide support for over 850 applications distributed across 3 Operating Systems and 2000+ workstations.
• Identified, evaluated and resolved potential software conflicts across all critical systems.
• Assisted with design and implementation of workstation security processes and procedures and performed extensive testing and benefit analysis on all recommended workstation security strategies.
• Collaborated with external software vendors and Health Care solution providers to document in-depth configurations, performance testing and conflict resolution, presenting all results to senior management.
• Developed institution specific Technical Manuals and facilitate awareness for Desktop Support associates. Provided Tier III support for all end-user applications deployed using Novell ZENWorks for Desktops.
• Recommended and chosen to be part of the Production Engineer Team to work on the "Ascension Health Standard Operating System" aka: SOE which will be deployed to over 20k desktops. Completed 3 weeks of Training and.

Jacksonville, FL, US

• Promoted to Team Leader of 2 Network Support Analysts to serve as Tier III support.
• Handled all account creations for new employees for all systems supported by the Hospital.
• Installed, configured, troubleshot, and repaired networked client hardware, printer, and peripherals for over 1800 desktops.
• Worked with Network Analysts to resolve workstation performance and software instability issues.
• Troubleshot client network connectivity issues.

Hebron, KY, US

I worked in the field doing break / fix of desktops, laptops and printers. Troubleshot software, communication, etc.

Drafting And Design Technology/Technician, General

Drafting And Design Technology/Technician, General