- Drafted monthly reports summarizing key performance indicators such as satisfaction scores, churn rate.- Created over 20 documental resources such as FAQ documents and user guides for customers.- Analyzed over 200 client’s data to identify trends, issues, and opportunities for improvement.- Researched new technologies with other departments and new initiatives to improve customer experience.- Created 3 reports outlining customer usage and retention metrics daily- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.- Serviced clients over 3,000 chats, emails, and zoom calls

- Analyzed, compared, and corrected over 2,000 pages of tax documents on multiple screens for tax season daily - Revised any missing information into the software by looking into the company database for comparison.- Assisted with the preparation of presentations for senior management meetings.- Organized team events to promote a positive work environment.

- Consulted over 50 builders and vendors in establishing new housing constructions and developments- Managed at least 300 resale, refinance, and close of escrow procedures through sending and receiving of invoices.- Processed at least 20 HOA certification requests, bond release process and tracking daily- Used Homewise and Caliber software to provide property records and information- Reviewed over 50 financial and demand statements to answer lender questionnaires daily

- Updated e-Data request tasks using Sharepoint workflow daily.- Utilized Nextpoint to gather and organize electronic information in electronic review or litigation matter- Redacted over 100 classified legal documents via Adobe Reader.- Managed internal databases, ensuring accuracy and completeness of information.