Kevin Chappelle Email & Phone Number

Remote

● Work along with scrum masters, developers, testers, and senior testers responsible for the testing of specific modules. Active part of daily Scrum meetings.● Created test cases, executes test cases and prioritizes testing activities.● Conducted a wide range of tests and analyzes results to ensure that software meets or exceeds specified standards and end-user requirements.● Provided technical documentation on defects with clear detail and supporting… Show more ● Work along with scrum masters, developers, testers, and senior testers responsible for the testing of specific modules. Active part of daily Scrum meetings.● Created test cases, executes test cases and prioritizes testing activities.● Conducted a wide range of tests and analyzes results to ensure that software meets or exceeds specified standards and end-user requirements.● Provided technical documentation on defects with clear detail and supporting attachments.● Created automated test cases through ATF for increased efficiency of repetitive tests.● Worked directly with clients and developer team to gather, evaluate and prepare requirements needed for new requests or enhancements.● Developed and delivered training guidelines and materials for end users and clients to facilitate adoption of new technologies and processes.● Worked collaboratively with peers to coordinate the overall delivery of technology solutions tobusiness groups, ensuring timely and efficient project delivery. Show less

New York City Metropolitan Area

• Develop strategic partnership plans aimed at enhancing corporate relationships and driving revenue growth.• Building initial relationships with key stakeholders, including C-suite executives, to understand their needs and explore collaboration opportunities.• Assisting in negotiation processes for partnership agreements, ensuring alignment with organizational goals.• Shadowing cross-functional teams to understand how partnerships are leveraged in sales, marketing, and… Show more • Develop strategic partnership plans aimed at enhancing corporate relationships and driving revenue growth.• Building initial relationships with key stakeholders, including C-suite executives, to understand their needs and explore collaboration opportunities.• Assisting in negotiation processes for partnership agreements, ensuring alignment with organizational goals.• Shadowing cross-functional teams to understand how partnerships are leveraged in sales, marketing, and product initiatives.• Supporting the evaluation of partnership performance through data analysis and assisting in identifying areas for improvement. Show less

New York City Metropolitan Area

- Developed comprehensive knowledge of ServiceNow's range of products & services, allowing effective presentation of information to future clients. Engaged in active participation of real-time projects encompassing daily hands-on experience building customized digital solutions, troubleshooting, and resolving issues. - Designed a Service Portal application that streamlined the process for small businesses to order platforms from ServiceNow developers. Which offered businesses the… Show more - Developed comprehensive knowledge of ServiceNow's range of products & services, allowing effective presentation of information to future clients. Engaged in active participation of real-time projects encompassing daily hands-on experience building customized digital solutions, troubleshooting, and resolving issues. - Designed a Service Portal application that streamlined the process for small businesses to order platforms from ServiceNow developers. Which offered businesses the opportunity to order what they want (service portal, knowledge base, notifications, catalog items, etc) and setup flows based on what they requested. - Integrated and managed multi-layered ServiceNow products, increasing customer satisfaction by 15%. Show less

New York, United States

- Team Lead responsible for training new staff on hospital protocols across all transport segments, identified and reduced infractions to 85% accuracy where normal accuracy during onboarding is 70%. - Facilitates patient care by proactively resolving issues and quickly, yet accurately transporting specimens to the appropriate labs with a 20% reduction of work-in-progress. - Instructional training and guidance of employees (team of 5) in navigation strategies for optimizing… Show more - Team Lead responsible for training new staff on hospital protocols across all transport segments, identified and reduced infractions to 85% accuracy where normal accuracy during onboarding is 70%. - Facilitates patient care by proactively resolving issues and quickly, yet accurately transporting specimens to the appropriate labs with a 20% reduction of work-in-progress. - Instructional training and guidance of employees (team of 5) in navigation strategies for optimizing transport routes by 20%, enabling quickest delivery times. - Oversight and guidance to 10 new hires monthly on onboarding processes, company protocol and organizational culture, resulting in 95% successful assimilation. - Advising 15 frontline staff in de-escalation techniques, leading to 70% reduction of conflict resolution cases from 2018 to 2022. Show less