Kevin Chi, Pmi-Acp, Psm Email & Phone Number

Texas, United States

Texas, United States

Dallas-Fort Worth, Texas, Us

Airline Operations Technology• Oversaw a portfolio of critical airline operations applications including FAA application with direct impact to reducing flight delays and cancelations, engaging with several product owners and stakeholders to execute project roadmaps• Led cross-functional teams of over 10 developers through the software development lifecycle using Azure DevOps (ADO) to track the performance, while providing incident management support to ensure resolution of production incidents within the SLA of 1 hour• Migrated on-premises crew notification application to Azure, coordinating with 8 IT and business teams, ensured uninterrupted service for 50,000+ users with 40,000+ daily notifications.• Led the initiative to sunset 3 on-premises applications, resulting in saving over $70k in hosting costs, while also overseeing monthly vulnerability patching with hosting vendor to prevent outages and exploits• Enhanced project planning by applying Mural boards to facilitate sprint planning, backlog refinement, sprint review and retrospective with a team of 30 developers• Trained offshore support team of 10 to enable 24/7 production support of operation applications, including defining alerts and corresponding actions to reduce incident resolution time • Facilitated disaster recovery exercises for critical applications annually to ensure application reliability and resiliency • Worked with hosting vendor to coordinate quarterly and critical vulnerability patching to prevent outages and exploits to the servers• Coordinated with FAA on implementing software release, testing, and troubleshooting including TFMS and SWIM

Dallas-Fort Worth, Texas, Us

Airline Operations Technology• Collaborated with 3 different business units of stakeholders and users to define, document and prioritize requirements for air traffic management, crew notification, and TSA no-fly list security applications, servicing over 100 users.• Assumed IT product ownership and management of ATC applications, trained offshore team to monitor and validate the applications to improved applications’ supportability and reliability.• Improved incident management process resulted, reducing incident tickets for crew notification application by 29%, benefiting 50,000+ pilots and flight attendants with 40,000+ daily notifications.• Implemented SonarQube as a code quality and security tool to measure code coverage, reducing 10% of technical debt for theteam, while serving as the sole contact for database change for updating TSA no-fly list.• Created and maintained comprehensive documents in Sharepoint, Confluence and xWiki, including deployment guidelines, design specifications, and troubleshooting guides, supporting a team of 40 developers.

Dallas-Fort Worth, Texas, Us

Data Warehouse• Created and maintained logical and physical data models for the Passenger Reaccommodation and Baggage Tracking applications using Embarcadero ER/Studio to ensur data integrity and accuracy.

Dallas-Fort Worth, Texas, Us

Airport Technology• Java backend developer on gate management application for air traffic controller to efficiently manage the parking of planes at the airport gates, while developing custom Monit scripts to monitor VMs and application• Developed a Rally chatbot to generate user stories and automate commands using Node.js and Micrsoft Bot Framework to explore the capabilities of chatbots and natural language processing

Austin, Texas, Us

- Developed an internal web app using WordPress for the Foundation Week 2015 Conference- Contributed to a WordPress Twilio plugin: a Twilio integration for WordPress plugin that sendsSMS text message using a valid Twilio account- Tools used: Zurb Foundation, jQuery, Require.js, Backbone.js, Underscore.js, Bower.io, NPM, Grunt.js- Languages: HTML, CSS (Sass), JavaScript, PHP

Alexandria, Va, Us

Day camp for children - Created activities for the members- Supervised and participated in activities with the members