Kevin C. Email & Phone Number

The Field Service Technician role involves the installation and repair of Bell's home phone, internet, and Fibe TV services.• Mentored and trained new hires, ensuring their successful integration into the company and field operations, leading to a highly skilled and confident workforce.• Served as a subject-matter expert, offering invaluable guidance and support to new team members, aiding in the rapid development of their skills and product knowledge, ultimately contributing to a more effective workforce.• Demonstrated proficiency in the installation and repair of a diverse range of Bell services, including Internet, Home phone, and Fibe TV, consistently exceeding customer expectations and upholding service quality standards. • Utilized continually refined troubleshooting and problem-solving skills to effectively tackle a wide array of challenges encountered during installations and repairs, promptly and efficiently resolving issues.

As a Field Operations Manager, I lead and nurture a dynamic team of unionized Technicians under the guidance of the Senior Manager. Our primary mission is to deliver top-notch customer service and align our efforts with the company's objectives. I actively champion our corporate values, with a steadfast focus on health and safety, customer satisfaction, operational efficiency, revenue growth, and product promotion. My leadership and unwavering commitment plays an integral part in driving our team's success and achieving our organizational priorities.

Northwest Protection Services is the largest event security company in Canada and are regularly responsible for security services at various concerts, conventions, fairs and many more.

Bachelor Of Commerce With Honours, Business Technology Management, Cgpa 3.78

BTM develops professionals in understanding the basics of business, management, and information technology. • Business Courses.

Service Analyst

14-week in-class training with hands-on experience including: • Assemble computer components based on customer requirements • Install.