Kevin Chuc Email & Phone Number

Toronto, Ontario, CA

Toronto, Ontario, CA

Toronto, Ontario, CA

Provide support for; OutRank, Vicinity, Rogers Alerts, Zoocasa

Sportsnet IT & TVMedia Field Services

Toronto, Ontario, CA

Vancouver, British Columbia, CA

• Represented VANOC for the Vancouver 2010 Winter Olympics.
• Developed good customer service skills working with diverse media, press and broadcasters.
• Supported technology teams and ensured the overall smooth operations of technical requirements.
• Worked alongside Atos Origin, Bell Canada, Avaya and Acer.

Toronto, Ontario, CA

• Identified, logged and acted upon detected system failures and problems. Implemented any known resolution or workaround to incidents in order to restore service to the users as quickly as possible.
• Acknowledged, followed and assisted with the documentation or modification of Processes defined to manage the Service Desk and handle user incidents and requests.
• Ensured smooth running of a complex mixture of computer systems and applications.
• Assisted in projects to improve computer services provided by Information Services such as deploying and supporting technologies like Citrix and IBM ThinkVantage.

Toronto, Ontario, CA

• Provided technical end-user support needs in-person or via phone and e-mail.
• Supported users using variety of tools such as SMS, Norton Ghost and Active Directory.
• Maintain high degree of awareness and understanding of all new and current User applications and productivity tools ranging from BlackBerry Desktop Manager, Lotus Notes to Crystal Reports.
• Created user documentation, set up new computers and actively participated in a team work environment.

Norcross, GA, US

• Assisted Network Administrator with maintaining high standard of up time and performance.
• Performed hardware installation, de-installation, moves, adds and changes.
• Customized and familiarized end users on basic software, hardware and peripheral device operation to meet user specification and site standards.
• Provided support for on-site users as well as troubleshooting and data/application recovery.

Montreal, Quebec, CA

• Created and modified galleries and articles for msn.ca.
• Maintained and updated hub for joint portal of MSN Sympatico.
• Collected data from NetMetrics for click analysis report.
• Used Microsoft Excel and Adobe Photoshop extensively.

Burnaby, British Columbia, CA

I was a box boy

• Monitored and maintained Lift Gate & Welding robot machine operations.
• Monitored inventory and controls to ensure abundant product supply levels.
• Inspected production parts for defects.
• Facilitated in inspection, sorting and packaging.
• Required to keep safe and clean environment.

US

• Prepared, validated and processed service + sales billing invoices.
• Performed basic accounting principles (journal entries, cost reports).
• Assisted in contract billing, sorting and reports.
• Updated and maintained contract renewals and database.
• Utilized Word, Excel, Internet, Email and VerSyss.

• Performed daily receiving tasks, received kitchen doors, documented/reported on received goods (packing slips/database records).
• Organized received items and distribute to production or store in warehouse, as necessary.
• Performed daily shipping tasks, packaged, secured and shipped assembled cabinets, documented/reported on shipped goods (database records).
• Maintained working knowledge of location of all existing inventory (unshipped kitchens, door knobs, cabinet hinges).
• Kept warehouse clean and orderly.

Advanced Diploma, Computer Systems & Network Technology

Ontario Secondary School Diploma