Kevin Cipriano Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

North Vancouver, British Columbia, Canada

• Over-the-phone and remote support for dental clinics, hardware installation, and backup management• Provide technical support to end-users for desktops, laptops, and software applications• Install, configure, and troubleshoot computer hardware and software• Set up and maintain user accounts and permissions• Assist with network administration tasks such as configuring firewalls and managing LAN/VLAN settings• Respond to user inquiries and resolve technical issues in a timely manner• Collaborate with team members to identify and implement IT solutions• Conduct system upgrades and perform routine maintenance tasks• Document IT processes, procedures, and troubleshooting steps

Richmond, British Columbia, Canada

• Uphold impeccable cleanliness in public areas, magnifying an inviting atmosphere for all guests.• Propel the punctual delivery of freshly laundered linens, execute the collection of soiled linens, and run the proper disposal of waste.• Meet Hilton brand standards by servicing an average of 14 guest rooms daily, leading to a 97% satisfaction and loyalty rating.• Receive and accurately inspect housekeeping supplies to guarantee their completeness and excellent condition.• Exceed guest expectations by attending to their requests promptly and courteously, resulting in a 98% satisfaction rate based on post-stay feedback surveys.

9Th Floor Ibm Plaza, Barangay Bagumbayan, Eastwood City, Quezon City

• Interact with customers to provide and process information in response toinquiries, concerns, and requests about products and services;• Responsible for ensuring the efficiency and workability of computer, server,network equipment and peripherals by identifying and resolving hardware andsoftware problems reported.• Maintenance and monitoring of computer networks and systems, diagnosing andsolving hardware or software fault• Gather customer information and determine the issue by evaluating andanalyzing the symptoms;• Diagnose and resolve technical issues involving websites, connectivity,functionalities and more;• Research required information using available resources;• Follow standard processes and procedures;• Identify and escalate priority issues per client specifications;• Redirect problems to appropriate resource;• Accurately process and record issue transactions using a computer anddesignated tracking software;• Offer alternative solutions where appropriate with the objective of retainingcustomers’ and clients’ business;• Organize ideas and communicate oral messages appropriate to listeners andsituations;• Follow up and make scheduled updates to customers whenever necessary;Stay current with system information, changes and updates

• Manage and administer the network infrastructure, systems, applications and database services including LAN/WAN administration, services availability, system capacity and security management, helpdesk, disaster protection and network support services• Extend support to end users relating to all technical issues such as hardware, software and networking as well as accounting systems• To monitor, troubleshoot, install and upgrade software in server machines• Maintain the operational activities with necessary policies and procedures in place to ensure trouble free operations• Configuration, installation, and maintenance services for desktop computers, software and peripherals• Effectively manage change processes to implement system enhancements, system upgrades and installation of new products• Maintain hardware and software equipment inventories with associated documentation and audit trail• Ensure system security; develop and maintain back-up and disaster recovery plans• Other jobs assigned by CEO / Management Team from time to time / as per needed

• Service provider of All BDO machines. • Provide point of sale services such as installation, maintenance, and troubleshooting for POS terminal.

• Troubleshoot Computer Software & Hardware • Firewall Cyberoam and add rule for the exemption of MAC address• Active Directory & IOS

Network Technology Administration And Security Post-Degree Diploma, Information Technology

Bachelor Of Science - Bs, Information Technology