Kevin Clark Email & Phone Number

Glasgow, Scotland, United Kingdom

In this role my primary responsibilities involve the maintenance and fault resolution of MFX for z/OS and ZEN related products on the IBM System Z platform. I also provide general z/OS and platform support internally, a further breakdown of my duties are as follows:• Diagnose and resolve faults with customer applications.• Identify new errors/ enhancements and work with our developers to provide new solutions.• Liaising with internal sales and accounts teams to resolve customer queries and portal issues.• Fault escalation and SLA management with an emphasis on customer communication. • Maintaining internal z/OS & z/VM systems with a primary focus on IBM Communications Server and security related activities.• Ongoing projects concerning hardware and software upgrades, internal system migrations and testing new solutions that enhance the customer experience.Company Info:Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. Learn more at www.precisely.com

Glasgow, United Kingdom

Responsible for the maintenance and fault resolution of MFX for z/OS and ZEN related productsMaintain and upkeep internal test systems with a primary focus on IBM Comms Server related activities and updates to the local security product.

Erskine, United Kingdom

This role is responsible for the management and completion of all network related tasks in the System Z environment, these can include:• Facilitate and manage the installation of network applications in the System Z environment• Resolve and troubleshoot faults utilising network technologies and protocols (SNA & VTAM, TCP/IP)• Implement changes and updates across multiple accounts and systems• Undergo project work with an emphasis inter-team communication and collaboration.• Engage with external teams and suppliers as required.• Support and handle out-of-hours support queries and escalations

Glasgow, United Kingdom

Provide support to customers for various services, which include: Broadband, Telephone, Mobile Broadband, Billing, Email, Security and Gaming. Work in a team and goal based environment that prioritises the customer experience and individual ownership.• Recording all customer interaction to ensure a consistent end-user experience.• Self-management of personal statistics such as call length and hold time.• Improve existing processes and services through testing and feedback• Using remote tools to assist in diagnostics• Working between multiple devices and operating platforms• Notify other team members of possible outages or trends.• Assess my own work and develop plans for further improvement• Keep up-to-date with best-practice solutions and company guidelines• Take ownership of individual queries to ensure that all customers receive a positive experience.

Clydebank

Part-time posistion, evening and weekend employment that included till operator management, customer orders/ returns, reserve and collect orders, customer enquiries, stock check and level management.

Bachelor Of Science (Bsc), Networking And Systems Support, 1St

Digital Forensics and Incident Response, Scalable Campus Networking, Advanced Routing, Ethical Hacking, Integrated Project 3, IT Project.

Higher National Diploma, Computer Technical Support, A

Oracle Database Academy - SQL & PL/SQL, MSCA introduction - Windows XP and Server 2003, Professional Issues, Web Development - Javascript.

Bachelor Of Engineering (Beng), Computer And Electronic Systems

Java Development, Discrete Mathematics, Mathematics 1 & 2, Computer Infrastructure, Introduction to Electronics.

High School

• Highers: Chemistry, Computing, English, Mathematics, Physics, Technical Studies • Intermediate 2: Music • Standard Grades (Credit).