Kevin D'Souza Email and Phone Number
Kevin D'Souza work email
- Valid
- Valid
- Valid
Kevin D'Souza personal email
An IT professional with world-class technical and customer support skills. Consistently received recognition for delivering outstanding service while supporting end-users and associated IT infrastructure/devices. I am a committed team player with a passion for life-long learning and a demonstrable ability to effectively prioritize workloads and communicate at all levels. With a Lean / Agile mindset, am able to analyze and improve systems and processes to deliver customer value and support business agility. KEY SKILLS• Excellent written and verbal communication skills.• Delivery of L1 / L2 support on-premises and remotely.• Knowledge of ITIL and Scaled Agile frameworks.•
Wsp In The Middle East
View- Website:
- wspgroup.com
- Employees:
- 1271
-
It Support EngineerWsp In The Middle East Sep 2023 - PresentUnited Arab EmiratesMember of the UAE IT on-site support team responsible for the day-to-day IT end-user and associated infrastructure support of about 1000 users across our corporate and site offices.
-
It - Systems Support SpecialistAmerican Hospital Dubai Aug 2020 - Aug 2023United Arab EmiratesMember of the IT infrastructure team supporting approx. 1800 users and associated devices across 1 hospital and 7 clinics.Key Projects - Team member on a project to upgrade end-user devices from Windows 7 to Windows 10 (1000+ devices).- Team member on a project for migration of end users to new domain as well as from on-premises MS Exchange to M365 (1500+ users).- Supported deployment of Crowdstrike Falcon XDR - Endpoint Detection & Response.- Supported deployment of Forcepoint cloud-based web proxy. -
Shift Team Lead / Senior It Support EngineerEmirates Oct 2013 - Jul 2020Dubai, UaeMember of the on-site team at Emirates Group HQ responsible for L1/L2 support of reported incidents for approx. 5000 users and associated IT infrastructure/devices.Key Projects- Deployment of Windows 10 at the business-critical airline Network Control Centre.- Member of the team responsible for the pilot deployment of Electronic Flight Bag - Windows 10/ Microsoft Surface tablet devices project for the flight crew. Awarded Bronze Najm.- Member of the team responsible for the deployment of Windows 8 - HP tablet (1500 devices) project for the cabin crew. Awarded Silver Najm. -
It Support EngineerEmirates Jul 2012 - Sep 2013Dubai, U.A.E.Member of the on-site team at Emirates Group HQ responsible for the completion of service requests such as the deployment of end-user devices (PCs, laptops, tablets, MFPs, IP phones, etc.) and services (telephony extension access rights, installation of non-standard applications, admin access, remote access, etc.)Key Projects- Member of the team responsible for the upgrade of end-user devices from Windows XP to Windows 7 across the company facilities in Dubai, UAE. Awarded Appreciation Najm in recognition of professionalism, commitment and quick learning on the project within 5 months of joining Emirates Group
-
End User & Application Support EngineerQatar Navigation Qsc May 2010 - May 2012Dubai, UaeResponsible for 3 offices, 50+ users, and associated IT devices/infrastructure in Dubai, UAE. In-charge of purchase, installation, and administration of end-user devices (PCs, laptops, smartphones, MFPs, wireless routers, scanners, switches & wireless USB modems)- Corresponded with HQ in Doha to create user accounts and email addresses for new employees.- Liaised with Etisalat & DU to receive the latest offers on internet & phone plans that may benefit the company as well as resolve any existing issues. - Supported users that needed to work from home after office hours and/or weekends.- Established standard configuration for the purchase of PCs & laptops.- Analyzed requirements for Dubai operations, recommended upgrades & purchases as well as assisted in the preparation of annual IT budget.- Established spares store for accessories such as LAN cables, keyboards, mice, power cables, VGA cables, LAN cards & power strips.Key Achievements- Identified resource wastage such as incorrect internet and phone plans and immediately changed them to those that benefit the company. Resulted in savings of approximately AED 24,000 per annum.- Assisted the finance manager to renegotiate office rentals which resulted in savings of AED 300,000. -
It AdministratorBnp Paribas Real Estate May 2008 - Mar 2010Mumbai Area, India- Responsible for purchase, installation, and administration of end-user devices (PCs, laptops, smartphones, switches, UPS, EPABX systems, MFPs, LCD displays).- Constantly corresponded with HQ in France to put the necessary network architecture in place to get integrated with the global network of the company.- Provided training to laptop users to take back up of data, email, configure email signatures, update antivirus, and run virus checks.Key Achievements- Helped negotiate internet access while the company was at a business center that resulted in one time savings of approximately AED 25000 -
It ExecutiveBetter Homes Nov 2007 - Apr 2008Mumbai Area, India -
Faculty EngineerCms Computers Limited (India) May 2007 - Oct 2007Mumbai Area, India -
AssociateOcwen Financial Solutions 2005 - 2006
Kevin D'Souza Skills
Kevin D'Souza Education Details
-
St. Xavier'S Technical Institute , Mumbai , IndiaDistinction -
St Andrews'S Junior College, Mumbai, IndiaScience
Frequently Asked Questions about Kevin D'Souza
What company does Kevin D'Souza work for?
Kevin D'Souza works for Wsp In The Middle East
What is Kevin D'Souza's role at the current company?
Kevin D'Souza's current role is IT Support Specialist | Help/Service Desk Engineer | System Administrator.
What is Kevin D'Souza's email address?
Kevin D'Souza's email address is ds****@****ail.com
What schools did Kevin D'Souza attend?
Kevin D'Souza attended St. Xavier's Technical Institute , Mumbai , India, St Andrews's Junior College, Mumbai, India.
What are some of Kevin D'Souza's interests?
Kevin D'Souza has interest in Human Rights, Education, Environment, Poverty Alleviation.
What skills is Kevin D'Souza known for?
Kevin D'Souza has skills like Mimecast, Firewalls, Domain Name System, Windows Server, Help Desk Support, Printing, Active Directory, Remote Troubleshooting, Antivirus, Service Desk, Itil, Windows.
Who are Kevin D'Souza's colleagues?
Kevin D'Souza's colleagues are Dina Ocampo, Mohamed Alnajjar, Shine Kumar, Dhiraj Devshi Bsc (Hons), Ll.m. Mrics, Mciarb, Amr Gad, Shaik Kaleemuddin, Khaled Kara.
Not the Kevin D'Souza you were looking for?
-
-
Kevin D'souza
Digital Account Manager | Ex-Rivoli Group | Ex-Wpp | Ex-DentsuDubai, United Arab Emirates -
Kevin Dsouza
Food And Beverage Manager With 18 Years Of Leadership Experience In Middle East And India Within Hotels, Resorts And Restaurants With Expertise In Pre-Opening Restaurants.Dubai
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial