Provide deployment advisory services including best practice design, recommendations, and configurations. Assist deployment customers with testing or troubleshooting. Escalate to support as required. Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams.

Provide technical solution to customer environment, requirements, and security roadmap to implement the appropriate security solution. Optimize and migrate policies and objects from existing environment to Next-Gen Firewall. Facilitate development of new application and threat signatures.

Interact directly with Escalation TAC, Global Security Researcher Team, Internet Security Researcher, Palo Alto Networks Anti-Virus team, DevOps and Software Engineering to resolve customers issue. Provide threat prevention features support to customers, partners and Palo Alto Networks Tier II engineers by phone, e-mail and in person. Focal point to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

Technical resource for all threat related products and features of the Palo Alto Networks product. Publish technical support bulletins and other technical documentation in the knowledge base.Collaborate with engineering and product management to resolve product deficiency in a timely manner. Utilize Wildfire, AutoFocus, VM Sandbox, Malware research, Virustotal, tcpreplay, wireshark, tcpdump, Palo Alto Networks tools to troubleshoot false positive and false negative signatures. Investigate and research threats, vulnerabilities, virus, spyware, malware, Advanced Persistent Threats. Provide fault isolation and root cause analysis for threat and malware related issues

Provided technical security service and analyses in next-generation firewall, content filtering, and email security appliance for the enterprise. Assisted in system protection and information assurance aspects of developmental planning, system acquisition and operational deployment of systems. Provided engineering support and ensured high quality deliverables to the customer

Perform assessments, remediation, implementation and integration of end-to-end solution for clients. Deliver advisory services focused on risk and compliance to IT management and senior executives for both external audit and internal audit customers.

Perform Computer Security Incidents Response activities for USAFCENT at Kandahar Air Field, coordinate with other department of defense agencies to record and report incidents.

Managed Information Assurance Vulnerability Management (IAVM) program for USAFCENT and coordinates with the NOSC Network Engineering and Support Team, AFFOR Communications Control Center and USAFCENT Network Control Centers to disseminate applicable IAVM information via Communication Tasking Orders.

Responsible for threat management, security monitoring and trend correlation, and incident management including security violations and exceptions. Operational functions include incident response, network management, and monitoring.

Maintained and monitored network perimeter security and network security firewall by maximizing functionality of routers, switches, and intrusion detection system.

Technical service support for Windows 2000 and Windows XP, 2003 servers, Novell 6.0, over 1,500 computers across two hospitals and five remote clinics.

Successfully eradicated worms from Compton Unified School District servers and workstations.

Responsible for design and support of a large law firm’s network, including LAN/WAN connectivity, e-mail, Internet, DNS and intranet applications and Active Directory accounts.

Configured and installed MiLan switches and troubleshot basic technical problems or issues for Los Angeles Unified School District.

Installed and operated single channel satellite equipment, high frequency radios, SINGARS, telephone systems, field and commercial power supplies, security devices and associated computer and telecommunications equipment.

Graduated Basic Training, Advanced Individual Training in Infantry, and Airborne School from Fort Benning, GA.Assigned to B Company 1/504 Parachute Infantry Regiment as a airborne infantry soldier.