Kevin Colaco Email & Phone Number

Manchester, England, United Kingdom

• Arranging travels needs for NGOs, Religious organizations and Academics based all over the world.• Working on Amadeus GDS and all other travel / hotel websites • Working from home

Hounslow, England, United Kingdom

• Conducting home visits throughout Hounslow.• Communicating public health information appropriately.• Visiting people infected by covid and giving them support.• Visiting registered house of multiple occupancy and giving them support about covid prevention.• Ensuring members of the public are adhering to Covid guidelines.• Accurate record keeping and sharing information.• Analysis of data of homes affected by covid. • Training new staff• Reporting to Programme Manager.• Promote Covid-19 vaccination• Handing over LFT to the public (Rapid test)• Driving the Council Van to various Sites to transport members of the staff• Interacting with people face to face for covid-19 vaccination promotion

United Kingdom

• Entertains queries from Corporate accounts and phone in clients regarding flight itinerary, hotels, tour packages, travel insurance, Railways and other Brightsun products• Maintain regular communication with corporate, regular and walk-in clients to provide them with updated travel information including delayed departures and earlier flight availability.• Suggest flexible and most convenient flight itinerary• Working on GDS and CRS System namely Galileo• Working on hotel reservation and cruise websites for booking • Verify customer passports , visas and state ID’s and ensure proper identification for passengers to foreign countries .• Manual filing of fares and issuing of international and domestic tickets of different airlines and handling all other travel documents.• Reissue, revalidation, V-MPD and EMD to airlines as required • Calling up different airlines for advice, assistance and other request. • Reservation ,Voiding and Cancellation of Air Ticket Booking • Loading ticketing entries of various contracts and issuing them.• Attending support queries on client call.• Responsible for collecting and recording deposits and final payment.• Follow up with airline support staff/help desk for seeking clarifications/answers for various client queries.• Checking and filing Daily sales reports of tickets issued, reissued, refunded and voided.• Reporting to Managing Director.

Sharjah, United Arab Emirates

• Arranging travel documents (Tickets, hotels, transfers etc.) for the company’s employees for business related travel as well as annual leave. • Coordinating with different travel agencies and hotels in UAE and abroad for queries and bookings.• Working on GDS and CRS System namely sabre to check for flight schedules and availability. Also working on Air Arabia online system provided by Air Arabia to issue tickets.• Manually updating employees travel details on dedicated HR system as well as SAP System.• Monthly meet up with key account managers of the travel agencies for briefing, feedbacks and queries.• Checking and filing monthly reports of tickets issued, reissued, refunded • Arranging LPO through both HRMS (Human resource management system)and SAP system (Systems, Applications & Products in Data Processing") a European multinational software corporation that makes enterprise software to manage business operations and customer relations and releasing the same to travel agents in return for invoices that are checked and handed over to accounts. • Reporting to Admin Service Manager.

Dubai Uae

• Entertains queries from Corporate accounts and phone in clients regarding flight itinerary, hotels, tour packages, travel insurance and other FCM products• Suggest flexible and most convenient flight itinerary• Working on GDS and CRS System namely Galileo• Manual filing of fares and issuing of international and domestic tickets of different airlines and handling all other travel documents.• Reissue revalidation, V-MPD and EMD to airlines as required • Calling up different airlines for advice, assistance and other request. • Reservation ,Voiding and Cancellation of Air Ticket Booking • Loading ticketing entries of various contracts and issuing them.• Reissuing tickets for any revisions.• Attending support queries on client call.• Follow up with airline support staff/help desk for seeking clarifications/answers for various client queries.• Checking and filing Daily sales reports of tickets issued, reissued, refunded and voided.• Reporting to Team Leader.

Dubai Uae

• Entertains queries from Corporate accounts, walk-in and phone in clients regarding flight itinerary, hotels, tour packages, travel insurance and other Sharaf Travel products• Suggest flexible and most convenient flight itinerary• Working with 2 different GDS and CRS Systems namely Amadeus and Sabre• Manual filing of fares and issuing of international and domestic tickets of different airlines and handling all other travel documents.• Reissue revalidation, V-MPD to airlines as required • Calling up different airlines for advice, assistance and other request. • Reservation ,Voiding and Cancellation of Air Ticket Booking • Loading ticketing entries of various contracts and issuing them.• Reissuing tickets for any revisions.• Attending support queries on client call.• Follow up with airline support staff/help desk for seeking clarifications/answers for various client queries.• Checking and filing Daily sales reports of tickets issued, reissued, refunded and voided.• Reporting to Operations Manager.

Verna Goa India

• Working with 6 different GDS and CRS Systems namely Galileo, Worldspan, Amadeus, Sabre, Fare Logix,(Emirates) Artica(Air India) • Manual Filing of Fares and Issuing of International and Domestic Tickets of Different Airlines and handling all other Travel Documents.• Reissue Revalidation, V-MPD to airlines as required and MCO’s for hotel vouchers.• Calling Up Different Airlines for Advice and Request. • Reservation ,Voiding and Cancellation of Air Ticket Booking • Providing Flight information to client • Loading ticketing entries of various contracts and issuing them.• Reissuing tickets for any revisions.• Arranging TOD’s at airport desk and PTA’s through airline.• Attending support queries on client call.• Follow up with airline support staff/help desk for seeking clarifications/answers for various client queries.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, B

Bachelors of Commerce in Business Management Studies (2006-07): Shree Damodar College of Commerce & Economics Margao, Goa with 52% (Goa.

High School, Commerce, 12

Class XII (2000-01): Rosary Higher Secondary Navelim, Goa with 47% (Goa board of higher secondary education)

High School, Elementary Education And Teaching, 10

Class X (1998-99): Rosary High School, Navelim, Goa with 57% (Goa Board)