Kevin Colborg Email & Phone Number

Greater Denver Area

• Responsibilities: Provide customers worldwide with the highest quality technical support. Respond to customer service inquiries regarding company products, features, and/or services. Trouble-shoot, research, document.
• Provide an advanced level of support to Avid's customers, partners and professional services field staff for Avid’s Interplay PAM (Production Asset Management) infrastructure and broadcast products.
• Responsible for managing critical escalations and change management for environments where content security and timely delivery are vital.
• Provide off-shift, extended hours support on a rotating basis.
• Create, track, and manage cases in Salesforce (CRM).
• Build productive internal/external working relationships with 3rd party vendors and OEMs.Results: I have demonstrated consistent quality performance and commitment to the Avid team, ensuring our customers are satisfied.

Greater Denver Area

• Responsibilities: Oversaw the on-site commissioning of systems, including hardware and software configurations required by the customer’s specific business needs. As the technical consultant, I provided the expertise.
• Conducted onsite commissioning of database (Avid Interplay and Media Manager) and storage area networks (Avid Unity, ISIS 7000, ISIS 5000) utilized by broadcast television stations worldwide.
• Tested systems per test plan (or acceptance criteria in specific cases).
• Reviewed maintenance guidelines with customers.
• Updated the lead Project Manager on commissioning status.
• Provided on-air support.

Greater Denver Area

• Responsibilities: Provided technical expertise in the video industry and product support to Avid customers and sales staff worldwide. Job activities included:
• Assessed and identified system problems and integration issues.
• Provided system upgrades.
• Provide out-of-hours support on a rotating basis.
• Assisted with licensing and ordering replacement parts.
• Provided on-site support as needed. Results: Provided technical support to resolve customer-related issues in an efficient and timely manner. Earned solid reputation for resolving complex issues and providing.

Greater Denver Area

• Member of peer teams that interviewed and assisted in the hiring of Customer Support Engineer, Lab Technician, Manufacturing Technicians and Test Technicians.
• Managed trade shows – responsibilities included coordination, wiring diagrams, shipping, setup and tear-down. NAB 97-98, IBC 98, and Montreux 98.
• Assisted in setup and/or tear-down NAB 99-2001.
• Demonstration presenter at several NAB trade shows.
• Provided technical support for partners and vendors using our equipment at trade shows.

Greater Denver Area

• Responsibilities: Provided management support and expertise, to the Avid Test Group, encompassing Unix FreeBSD based Video Servers. These servers included Standard and High-Definition Digital Video Recorders, as well.
• Managed test team, which included writing and executing test plans, testing current and future products functionality, user interface consistency, integration with other manufactures devices, and adherence to product.
• Entered and tracked defects into bug tracking software, providing follow-up with status reports.
• Participated in-progress and product specification meetings.
• Acted as an interface between test and engineering departments.
• Trained Test Team members (6 total).

Greater Denver Area

• Responsibilities: Provided technical expertise in the video industry and product support to Pluto Technologies Inc. customers and sales staff worldwide. Created and managed customer contact cases. Reproduced problems.
• Assisted with establishing service support and warranty policies.
• Worked closely with the engineering staff in resolving issues reported by our customers.
• Assessed and identified system problems and integration issues.
• Provided system upgrades and licensing.
• Distributed replacement parts to customers and returned defective parts to our manufacturer and OEM venders. Results: Accurately provided information and problem resolutions to customers in a timely manner. Pluto.

Greater Denver Area

• Responsibilities: Managed the initial production and shipment of revenue units from Pluto. Responsible for the presence of accurate inventory for systems assembly + build projects. Ensured the systems were built.
• Creation of the manufacturing lab, including setup and wiring.
• Training new personnel on production duties.
• Assisted in the transfer of production to offsite manufacture.Results: Managed and assisted with the build and shipping of approximately 75 VideoSPACE and HyperSPACE systems. All units were shipped on time. Provided.

Greater Denver Area

• Responsibilities: Provided maintenance, repairs, and support of professional video equipment, audio-visual presentation products, and systems for various communication professionals and companies.Job activities included:
• Customer support on individual products and small to large integrated systems, some of which were Jones Intercable, AT&T, ABC News One, SCCA.
• Repair professional and broadcast video equipment.
• Provided trouble-shooting on board and component level.
• Assist in the Design and installation of Post and Broadcast facilities, including mobile studios, commercial insertion facilities, corporate board rooms, RF distribution systems, and language labs.
• Managed installations to completion- customer sign off.

Education record

Education record