Kevin Conable Email & Phone Number

Buffalo, New York, Us

Provide leadership and drive strategy of Service Delivery Engineering teams comprised of 46 agile developers, engineers and analysts in the technical areas of ServiceNow Platform/Service Catalog/DevOps, Enterprise Monitoring & Observability and Performance Testing & Analytics. Projects: Develop multi-cloud enterprise monitoring and performance testing standard utilizing CI/CD pipelines. IT council member of Cloud Business Office supporting a 5 year plan to migrate 1800+ applications and infrastructure from two premise based data centers to multiple cloud providers (launch with Azure) and three public cloud on-ramp colocation facilities Negotiated contract to expand ServiceNow ecosystem to include ITMS Pro/ITOM Pro, Security Incident Response, Financial Services Operations, and Business Continuity Management utilizing the ServiceNow Impact program Implementation of ServiceNow ITOM event management and log observability tools to improve system health and anomaly detection through automation and ML/AI capabilities. Solution supplement existing APM and network tools from Dynatrace, LiveAction and Thousand Eyes Mature Agile structure, processes, and ceremonies across Service Delivery Engineering teams. Migrated from Kanban to Scrum boards, added leadership prioritization, PI planning and analytics to forecast capacity and velocity. Developed 3 year roadmaps, KPI’s and OKR’s for all teams

Buffalo, Ny, Us

Lead the health system technology infrastructure architecture, operation and vision for a team of 32 system, network, unified communications engineers and analysts, data center operators and ServiceNow developers. Manage the design, configuration, and support of physical/virtual servers, storage, database, VDI, mobility, network, voice and service management platforms supporting 10 major hospitals and 85 clinical and provider locations for the largest healthcare system in Western New York.Systems: Operations and Support - 1400 virtual and 300+ physical server environment, Active Directory 2019 R2 Forest, Exchange/Office 365, Citrix XenApp/XenDesktop/XenMobile, Lawson Financial and Cerner EMR Platforms supporting 14,500 employees, contractors and provider physicians utilizing over 11,000 endpoint devices Enterprise Monitoring and Service Management – Manage monitoring and automation tools including Nagios, Solarwinds, VMware VROPS, Cisco ACI and Intersight. Manage ServiceNow platform developers project and BAU work utilizing Agile Development Projects:- Data Center infrastructure private cloud modernization utilizing solutions from Cisco, NetApp, Commvault and VMware. - Unified Communications infrastructure modernization to include voice circuits (PRI to SIP), Cisco CUCM expansion, contact center, video endpoints (WebEx/conference room kits), wireless infrastructure (2000+ AP's) and mobile campus strategy (device and application mobility) Advanced Disaster Recovery Plan with orchestration guides and runbooks developed using ServiceNow Business Continuity Management. - Implementation of IT Service Management ecosystem (Service Now)- Expand Citrix hosted shared and persistent VDI infrastructure supporting 3200 concurrent users- Security: Partner with CISO and cyber security team to balance governance with operational efficiency of all infrastructure and application platforms to meet HIPAA HITECH and all regulatory and compliance controls

New York, New York, Us

• Architect, configure, and support infrastructure and networks across 12 airport locations in the US and Canada. Support POS/custom applications on 10K+ customer Apple and Windows devices housed in premise and cloud facilities.• Direct all IT activities for infrastructure, application and services desk teams in corporate and remote offices. • Systems: Meraki enterprise routers/switches/access points (including 12 VPN meshed sites), virtualization using Nutanix Acronis/Citrix Xen Center/VMware hypervisors, cloud hosted email (Intermedia/Office 365), premise and Azure hybrid Active Directory, Microsoft Dynamics/Great Plains and construction applications. Windows and Linux OS.• Security: PCI Level 1 Merchant – Administrative and technical controls management and testing utilizing point to point and mobile device encryption.• Projects: Office 365 cloud migration, Data Center consolidation utilizing cloud and Hyper-Converged Infrastructure, Active Directory domain consolidation and PCI compliance.

Fort Worth, Tx, Us

Led 4 national technology teams: Infrastructure, Service Desk, Field Services, and Production providing sales, service and support of pharmacy application platforms in 2,000+ customer locations. Direct infrastructure and service desk support of customer and corporate systems, applications, websites and databases (SQL) housed in multiple data centers, co-location facilities and PaaS and IaaS cloud providers (AWS/Azure). Key Contributions:★ Appointed project chair for SSAE 16 SOC 1 Type I/II customer audit controls, annual controls testing, quarterly vulnerability scanning, firewall IDS/IPS reviews, and security policies and supporting documentation management.★ Company-wide initiatives:• Security – Developed enterprise security policies and standards, implemented firewall IDS/IPS, 2 factor authentication and mobile device security program. Direct client, server and network defense actions including: hardening, encryption, threat analysis, intrusion prevention, metrics collection, escalation procedures and outage forecasting and reporting• Improved SLA's by 40% by consolidated support tool sets and implementing a cloud-based IT service management system. • Reduced network complexity and costs while improving security through carrier migration from VPN tunnel based sites connections to MPLS.• Simplified messaging administration and support by migrating from premise Active Directory/Exchange environment to Office 365/Azure environment.• Selected as corporate sponsor to manage the implementation of cloud-based ERP operations and financials platform (Netsuite).• Achieved goal of 98% virtualization consolidation of data center infrastructure and operations and migration of traditional premise-based facilities to colocation and cloud-based (AWS, Azure) facilities. • Reduced support costs and added call center functionality through the upgrade of legacy premise based PBX to new cloud-based telephony system.

Hartford, Connecticut, Us

Managed all acquisitions and mergers of Aetna-owned affiliates utilizing IT Service Management framework—change, incident and problem management. Coordinated the conversion and integration of Aetna affiliate production systems to Aetna corporate systems Key Contribution:★ Maintained stability and uptime of all affiliate systems while integrating Aetna systems and processes. ★ Created and implemented IT operational strategies, tactics, and goals aligned with organizational goals.

Hartford, Connecticut, Us

Led 72 Business Analyst, Application Developer, EDI, Database, Web Development and IT Operations teams. Provided project sponsor leadership for FTP gateway, IT Service Catalog, and other enterprise-level projects.Key Contributions:★ Selected by the CIO and leadership team to assume new position to streamline devops and improve support.★ Improved service levels for devops teams supporting the healthcare claims and back office applications through structured project management process and ITIL tools and principles★ Mobilized and directed the successful implementation of a $2.5M ANSI 5010 EDI compliance project utilizing combined onshore and offshore resource teams. ★ $8M Opex/Capex budget