Kevin Conable Email & Phone Number

Buffalo, New York, US

Provide leadership and drive strategy of Service Delivery Engineering teams comprised of 46 agile developers, engineers and analysts in the technical areas of ServiceNow Platform/Service Catalog/DevOps, Enterprise Monitoring & Observability and Performance Testing & Analytics. Projects: Develop multi-cloud enterprise monitoring and performance testing.

Buffalo, NY, US

Lead the health system technology infrastructure architecture, operation and vision for a team of 32 system, network, unified communications engineers and analysts, data center operators and ServiceNow developers. Manage the design, configuration, and support of physical/virtual servers, storage, database, VDI, mobility, network, voice and service.

New York, New York, US

• Architect, configure, and support infrastructure and networks across 12 airport locations in the US and Canada. Support POS/custom applications on 10K+ customer Apple and Windows devices housed in premise and cloud.
• Direct all IT activities for infrastructure, application and services desk teams in corporate and remote offices.
• Systems: Meraki enterprise routers/switches/access points (including 12 VPN meshed sites), virtualization using Nutanix Acronis/Citrix Xen Center/VMware hypervisors, cloud hosted email (Intermedia/Office 365), premise.
• Security: PCI Level 1 Merchant – Administrative and technical controls management and testing utilizing point to point and mobile device encryption.
• Projects: Office 365 cloud migration, Data Center consolidation utilizing cloud and Hyper-Converged Infrastructure, Active Directory domain consolidation and PCI compliance.

Fort Worth, TX, US

• Led 4 national technology teams: Infrastructure, Service Desk, Field Services, and Production providing sales, service and support of pharmacy application platforms in 2,000+ customer locations. Direct infrastructure.
• Security – Developed enterprise security policies and standards, implemented firewall IDS/IPS, 2 factor authentication and mobile device security program. Direct client, server and network defense actions including.
• Improved SLA's by 40% by consolidated support tool sets and implementing a cloud-based IT service management system.
• Reduced network complexity and costs while improving security through carrier migration from VPN tunnel based sites connections to MPLS.
• Simplified messaging administration and support by migrating from premise Active Directory/Exchange environment to Office 365/Azure environment.
• Selected as corporate sponsor to manage the implementation of cloud-based ERP operations and financials platform (Netsuite).

Hartford, Connecticut, US

Managed all acquisitions and mergers of Aetna-owned affiliates utilizing IT Service Management framework—change, incident and problem management. Coordinated the conversion and integration of Aetna affiliate production systems to Aetna corporate systems Key Contribution:★ Maintained stability and uptime of all affiliate systems while integrating Aetna.

Hartford, Connecticut, US

Led 72 Business Analyst, Application Developer, EDI, Database, Web Development and IT Operations teams. Provided project sponsor leadership for FTP gateway, IT Service Catalog, and other enterprise-level projects.Key Contributions:★ Selected by the CIO and leadership team to assume new position to streamline devops and improve support.★ Improved service.