Senior Executive Professional, with demonstrated strengths that include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance corporate performance, at an expanding or established company. A strong team builder and leader that enjoys the challenge of acquisitions and integrations, organizational restructuring and turnaround, product development or expansion, internal audit and assessment of controls for risks such as: operational, reputational, financial, regulatory, compliance and fiduciary. An executive experienced in transforming businesses into strong and profitable organizations. Expert qualifications in national call center leadership, employee career development along with process and transition management.A change agent and entrepreneur. Acknowledged nationally for ground breaking efforts in driving large scale cultural change that builds organizational effectiveness and propels revenue growth. Considered a visionary in large scale transition management integration, human capital management, executive training and development, and corporate consulting. Vast experience spans start-ups and business turnarounds. Career reflects success in corporate world, entrepreneurship and consulting with large industry firms.Specialties: Call Center Leadership, Six Sigma , Net Promoter Score, Business Process Reengineering, Audit and Operations Risk Management,Employee Engagement & Retention, Strategic Planning, StrengthsFinders/Gallup Development, Transition and change management practices, ERISA Retirement Plan accounts such as Defined Contribution, Defined Benefit, 403(b)7, FINRA Securities licensed with Series 7, 6, 63 and 26, Community Volunteer