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Ho Chi Minh City, Vietnam

Developed user stories and to-be process flows to support the design and development of Salesforce solutions for the clients.Worked collaboratively with team members to design solutions that met clients’ business requirements and fulfill user stories.Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.

Ho Chi Minh City, Vietnam

Junior Business Analyst- Developed customer facing applications & graphical user interfaces by capturing business requirements for stakeholders. - Led the analysis of organizational expansion efforts at 6 locations by conducting business impact analysis.- Improved timeframes for more than 50% of projects by successfully maintaining change management process.- Summarized project findings and implications of technology changes institution wise for project manager and trackedIntegrated business solutions with organizational goals while reaching consensus of the stakeholders.- Applied advanced sampling & data analytic techniques to help with strategic initiatives, roadmaps & process models.- Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling the customer'sMitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems.- Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners.Project:Friesland Campina Vietnam(FCV), Friesland Campina Global (FCG), Trung Nguyen International (TNI), Sai Gon NewPort (SNP).

Ho Chi Minh City, Vietnam

Junior Business Analyst- Supported the development of sales and operations strategy, setting priorities and executing operational plans.- Optimized sales and operational efficiency through innovative thinking, process improvement, system enhancements, and best practice sharing.Achieved up to 15% rise in the efficiency within 3 major projects.- Engaged and worked with 5 aligned teams (sales, account management, documentation, and operations) to more effectively achieve data needs and analysis results. - Applied quantitative analysis and data visualization to deliver captivating presentations.Drove process improvement and managed all aspects of CRM (include workflow, reporting, data integrity, and maintenance).Key achievement:- Developed and maintained sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams. Identified a bottleneck generating 20% loss of revenue.