Kevin Davidson Email & Phone Number

United Kingdom

Ayrshire, Scotland

Glasgow, Scotland

Service Account Manager for a selection of our OEM Customers

Wokingham, UK

• My role was to ensure that Connexion Point MVS are capable of delivering best in class support services on behalf of non-EMEA IT manufacturers that dix not have International Service Organisations. Major.
• Early (Pre-Sales) customer engagement on service project requirements analysis.
• Business Process Definition and implementation for Service Delivery.
• Service Delivery Performance Indicator definition and Management and reporting
• Subcontractor Selection, Qualification and Management across EMEA.
• Customer Escalation & Quality Managment.

Irvine, Scotland

Quantum is the world's largest independent supplier of Computer backup technology to International banking, Government bodies and major OEMs. The role was to provide a technical lead to Quantums major/regional OEM's and Channel customers that were generating revenues in excess of $50m per quarter, Support to the customer base was provided across the full.

Irvine, Scotland

• The Master Blackbelt role was focused on managing the implementation and development of Seagates’ Six Sigma Program. Major responsibilities included;
• Education of all Black belts and Greenbelts World Wide, as part of the MBB world wide team I was involved in the development of the training programs and training delivery, mentoring programs and certification criteria.
• Deployment of Six Sigma in Customer Service Operations. As MBB for the Customer Service Operations it was my responsibility to see that goals were met in for the deployment of the Six Sigma program and embedding it.
• MBB Cross Functional Projects. To be certified as a Master Black Belts I had to personally complete major cross functional projects, Projects personally worked covered all parts of the business processes in the.

Primary responsibilities as Engineering Manager included all Test, Production, Documentation and Configuration engineering for the Distribution and Customer Service centres in Irvine, Secondary responsibilities included non-inventory purchasing, and facilities. The main duties associated with these responsibilities included setting direction for project.

Irvine, Scotland

Primary responsibilities included set-up and management of the European Technical Support Centre.This group was primarily focused on providing Technical Support to the Conner Sales Channel and End Custmers across Europe, Africa and the Far East. Support functions were transitioned out of the Conner Sales offices in Germany, France & UK M4 Corridor, and.