Kevin Clews Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

At Get-Flashed we offer photo booth hire throughout the Auckland region that is fun, portable and perfect for weddings, birthday parties, corporate events and school balls. Our packages are priced to be extremely competitive while including normal things like props and links to social media to make your event more memorable. https://getflashed.co.nz/

Auckland, New Zealand

SDM for Managed Services Customers

Auckland, New Zealand

• Desktop Support Team
• Managed deployment of O365, SharePoint, Internet upgrades, and Win 10 Computers (520) to 300+ users
• National deployment of P.O.S & Telephony equipment rollout to 40 Centres and 52 Op Shops including: - Deployed Phone system, hardware and Contact Centre technology that included IVR & scheduling capability - Three.
• Lead the implementation and delivery of technical and desktop support functions at a national level (ITIL Framework)
• Design and created Enterprise wiki knowledgebase, team and hub site across the organisation
• Managed training, recruitment and development of a competent, Desktop support team (2 staff in total)Managing National Animal Welfare helpline incorporating

Auckland, New Zealand

Various Management and Support Roles I have left due to redundancy following the company’s decision to outsource to the Philippines. Please refer Role Breakdown supplied separately below or check out my resume supplied

Auckland, New Zealand

• Following TelstraClear acquisition, I worked on the merger of three technical Contact Centres into one cross skilled team.
• Designed the Technical Call scripts during the Outsourcing of the Contact centre to the Philippines.
• Documented the Customer Journey Map
• Using Slim Six Sigma to drive process change, the amalgamation of tools and empower staff and evaluate current state processes & design processes optimise efficiency and effectiveness
• Manage regular process reviews in collaboration with process owner, process manager, Knowledgebase Content Authors
• Coordinate with appropriate teams to prioritise and drive improvement activities identified in reviews.

Auckland

• Managed Tier 2 teams supporting ADSL, VDSL, Fibre, Digital & Satellite TV, Femtocell, 3G - 4G, SMS, MDM & Cell Site performance
• Delivered and exceeded on company fault resolution SLA’s by driving my team, stakeholders, external 3rd Party vendors and Vodafone technology teams and managing any failures to deliver.
• Review, updated and deployed processes for new and existing products and rolled out training with linked knowledge base articles and training documentation.
• Created a number of dashboards and reports to manage workflow by the team and to track and report on key client incidents and ticket statistics.

Newton Auckland

• Owned the Incident & Problem management process from the Service perspective and was the main point for escalation and Jeopardy management for major outages
• Documented ITIL processes and ensured adhered to across all Service Technical Teams
• Actively monitoring incidents raised and network performance to identify and trend critical issues and escalated these when required.
• Work in tandem with Network Operations Teams on major outages

Newton, Auckland

• Managed a mixed functioned team as the sole back-office support during the two-year integration from iinet into Vodafone Team included the following teams - Queue management, - WFM Rostering, - Contact Centre.
• Day to day operational requirements for 150 fte Contact Centre (equipment and staffing)
• Project Lead in the following processes that were merged after iinet purchase; RightNow (KB & Email), UCLL / IVR / WFM / CCPulse / Incident Management.== Position was disestablished ==

127 Newton Road, Auckland

• Team Leader;
• Train, manage and drive the front of house agents.
• 12 Month Period secondment Creating Technical Training content & Running Induction
• Achieve all KPI’s around efficiencies (AHT, ACW, and Adherence) and effectiveness (NPS and FCR).
• Call Coach, Mentor and lead for excellence and manage performance issues while inspiring team members & performance managing any outliers
• Manage complaint escalations.

127 Newton Road

• Progressed from Call Taker to Team Leader in the following areas
• Billing
• Retention
• Technical support
• Contact Centre Inbound

Auckland, New Zealand

• Castles for Rascals, a children’s amusement operation, run by my Wife and I
• Renting bounces, merry go round, train and hot food trailer with staff for birthdays and events
• Event organising /radio station promotions / Christmas and Corporate activities
• Employ and manage eight staff (face painters and showmen)
• Co-ordinate three vehicles to deliver equipment between Whangarei and Rotorua
• Negotiated substantial Event contracts with the Auckland City Council

Melbourne, Australia

• Print sales for the following mediums
• Rotary letterpress
• Offset roll (6 colour)
• Flatbed roll
• Standard letterpress and offset
• Sheet screen and roll screen printed self-adhesive labels

Melbourne, Australia

• A sole charge position as Office Manager handling all Melbourne operations for full range of Self-adhesive label stocks including Poly, Vinyl, Coated and Thermal roll stocks plus Coated and photocopy paper flat. The.
• Import documentation
• Telephone Sales
• Dispatch and Invoicing
• Occasional delivery
• Employ & Manage three warehouse / delivery staff

Auckland, New Zealand

NZ Territorial Army DriverRoyal New Zealand Infantry Regiment

Henderson Auckland

• Sales representative of print and pre-press production for the following mediums
• 5 colour printing for the advertising market
• Computer forms
• General stationery

Auckland, New Zealand

• Print sales and account servicing specializing in large format maps, cartography, Paper Labels for spirit bottles and Ice cream containers for example, for the following medium
• 5 colour printing
• Gold bronze & spirit varnish
• Magazine

Auckland, New Zealand

• Purchasing Manager
• Import papers from local and overseas mills
• Management of the four stores staff members
• Source printed components for Pad and envelope manufacture

Youth Leadership (Auckland)Civil Defence (Dunedin)Leadership (Wellington)Area and Regional Committees (Auckland)Pre Hospital Emergency

Auckland, Wellington, Dunedin

NZ Territorial Army Medic2nd Field Hospital4th Field Ambulance

Waitakere CITY

• Source all council requirements to support government employment schemes.

Auckland, Wellington, Dunedin

• Clerk / Supervisor / Senior SupervisorSupply Branch (Auckland, Wellington, Dunedin) & NZ POST OFFICE Head Office (Wellington)
• Pay clerk
• Purchasing
• Disposals
• Customs
• Organise and ran supply and clerical training courses