Kevin D. Craig, Mba Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• LMS -LeadingRE Marketing specialist• LSS – LeadingRE Sales Specialist. • LMS – LeadingRE Marketing Specialist• LRS – LeadingRE Relocation Specialist• Certified Nocatee Agent

Fleming Island, Florida

• LMS -LeadingRE Marketing specialist• LSS – LeadingRE Sales Specialist. • LMS – LeadingRE Marketing Specialist• LRS – LeadingRE Relocation Specialist• Certified Nocatee AgentKey Accomplishments Consistently exceeded sales results from the previous year, resulting in a 40% growth in revenues. Sold over $18,500,000 in Real Estate Greatest increase in volume for 2017-2018 Rookie of the year 2014

Jacksonville, Florida Area

Providing operational Consulting for streamlining and improving business operations.

Lenscrafters At The Avenues Mll

• Delivered Top 3 Results integrating the Brand Story, flawless customer service execution; recruiting and hiring brand-right associates; and seamlessly linking the doctor and retail functions together. • Directed store associates to deliver the brand story and customer experience through performance management. • Forecasts staffing needs, adjusting staffing levels up or down to meet the business. • Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store P&L• Leads OD business partnerships and co-planning.• Manage OD office operations, including billing and coding procedures, and HIPAA compliance.• Manage patient concerns and ensure quality of care and satisfaction.Key Accomplishments- Consistently exceeded sales results from the previous year, resulting in a 20% growth in revenues.- Lead the store to achieve a ranking of #1 in the region for customer service metrics. - Increased new patient enrollment by 25% over previous year- Increased patient satisfaction, reduced patient waiting times, & increased patient throughput by 20%

• Utilize broad scope of industry knowledge and dynamic business acumen to direct a high-volume supercenter with annual sales of $150+ million, including indirectly supervising 450 retail associates, as well as directly managing 250+ associates.• Spearhead inventory management on $8.5 million in active merchandise, including coordinating delivery schedules and logistics, as well as handling all receiving, stocking, picking, quality assurance, returns, security, and facility management.• Conceptualize, develop, and implement initiatives to enhance customer service, reduce customer wait times, and improve in-stock inventory levels, including promptly identifying and resolving customer challenges to maximize satisfaction rates.• Champion corporate culture and model customer service corporate values to increase quality and overall in-store experience.Key Accomplishments- Recognized as the “Market Champion” in a competitive “Customer Must Win” program.- Achieved a 38% reduction in accidents around the facility by developing effective safety plans.- Implemented new claims and service desk procedures to achieve annual savings of $1.176 million.- Yielded a 60% increase in customer experiences by implementing customer training / procedures.- Selected as Regional First Responder to settle and diffuse labor issues with other stores in the region.- Reduced on-hand inventory from $7.5 million to $2.5 million by successfully managing the IMS system.

• Strategically steered operations for multiple North Florida-based health clubs with direct accountability for market profit / loss, including demonstrating focus on operations of clubs with 5,500+ members, support of leaders, and start-up of new facilities, as well as providing direct capital creation, identifying new opportunities, and leading regional expansion.• Led lucrative site selection, profitable lease negotiation, and design / development of multiple high-volume health clubs.• Cost-effectively created weekly, monthly, and quarterly budgets, and implemented annual strategic budget review initiatives.• Optimized use of resources and maximized revenue by developing, negotiating, and administering diverse project contracts.• Liaised among investors, franchising corporation, investment bankers, community stakeholders, and other business partners, including proactively drafting and presenting multiple reports detailing progress toward strategic company goals.• Developed facility concept, supervised design and construction processes, and oversaw construction of a 33,000-square-foot build out, as well as directing office, IT, and fitness equipment selection and negotiating contracts with all vendors.• Directed all facets of HR, including key policies, expense control, budgeting, and performance evaluations for 200+ staff, including creating and implementing policies / procedures for health club employees, as well as developing an employee handbook, modifying handbook, generating new employment opportunity announcements, and creating new positions.Key Accomplishments- Increased sales productivity 75% in 2008- Increased additional revenue streams by 35%- Negotiated and executed corporate contracts in excess of $750K.- Doubled the industry standard for member personal training utilization. - Consistently outperformed 85% of other Clubs in total revenues.- Reduced construction costs by 64%, achieving a savings of $1.65 million .

Jacksonville, Florida Area

• Implemented quality control standards and TQM procedures on multiple building locations, including facilitating new home owner consultations with the build team, conducting incremental inspections and new homeowner orientations.

Liverpool, Ny

• Maximized operations success by coordinating efforts across multiple office locations in New York, Arizona, Texas, and Massachusetts, including implementing remote administrative capabilities and instant message systems for real-time communications, as well as coordinating industry tradeshow attendance and providing all product demos at trade shows.• Generated accurate profit and loss projections and statements for executive-level management, including implementing bi-annual strategic budget reviews with quarterly assessments and realignments to optimize core operational profitability.• Built and sustained productive processes by implementing training procedures for new employees and sales personnel, including training teams on methods to deliver product demonstrations, as well as evaluating teams on demo performance.Key Accomplishments Increased sales growth 150% by developing and implementing new marketing campaigns. Increased customer retention rates by 20% via development of new client training processes. Improved productivity 25% by creating and implementing new employee training procedures. Positively increased profitability by 10% via the development of strategic professional partnerships. Improved customer satisfaction 99% via new quality assurance practices and improved communications.

Liverpool, Ny

• Drove bottom-line performance by effectively managing a profit-generating, 10-member sales and marketing team, including organizing weekly sales meetings, monitoring and evaluating all performance, and conducting training seminars.• Developed a unique client service program, along with creating marketing campaigns for systems per monthly sales goals.Key Accomplishments Initiated a VAR (Value Added Reseller) program. Led expansion of small- to medium-sized client base by 35%. Signed California State University’s exclusive contract for future projects. Signed Dell as a client for use of systems to manage thousands of nationwide kiosks.

Liverpool, Ny

• Contributed sharp analytical abilities toward managing IT network stability and infrastructure, including coordinating help desk / support teams, purchasing IT hardware and server components for multiple offices, managing installation and storage, planning IT network and telephone systems, and implementing new redundant backup systems protocols.Key Accomplishments Ensured seamless IT operational processes by successfully reducing data and security threats by 100%. Increased network integrity and technology productivity by 150%, along with reducing software expenditures by controlling inventory and installation by 20%, and decreasing overall software piracy and theft by 98%.

Liverpool, Ny

• Played a vital role in installing and setting up a companywide network system, including maintaining and setting up network hubs, web appliances, and firewalls, as well as monitoring remote system access, VPNs, and all internet activity.• Led targeted decision-making among a details-oriented PC tech support staff of six instrumental in boosting productivity.Key Accomplishments Streamlined maintenance via implementation of uniform PC hardware. Effectively negotiated substantial discounts on PC and network hardware. Decreased downtime and increased productivity by installing new PC hardware.

Bachelor'S Degree, Athletic Training/Trainer

Activities and Societies: Varsity Lacrosse Athlete Delta Sigma Phi Student Athletic Trainer - Head Student Trainer - Women's Varsity.

Master Of Business Administration (M.B.A.), Health Care Management, & Human Resource Management

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies