Kevin Delury Email & Phone Number

San Francisco, Us

Strategic and Operations consulting for healthcare clients primarily in the digital health and/or payer space. Recent projects include:-Newly IPO'd Technology first Payor: Managed a team of 30+ A&G resources to eliminate a backlog of A&G cases, improve overall timeliness metrics, and support unanticipated membership growth through process improvement. Effectively eliminated backlog and implemented sustainable processes for future growth.-Regional Payer: Designed end-to-end RFP process to drive better contracts and overall vendor portfolio. Currently leading or assisting ~12 RFPs for services ranging from claims payment technology to actuarial services. -Series A Digital Disease Management: Support all members of leadership team to support early sales efforts, implement scalable operations to support initial customers, and build strategic direction for product and services post launch.-Series A Pharm-Tech: Supported operational readiness for forecasted 8x YOY membership growth.-Pre-Seed Mental Health Diagnostic Service: Created business strategy and go-to-market strategy, including investigating funding paths to fuel growth.

New York, Ny, Us

Mountain View, California, Us

Lark Health is a digital health company that seeks to provide care and compassion to all through innovative conversational artificial intelligence (AI), helping individuals suffering from or at risk of chronic disease better manage their conditions and increase their overall wellbeing. As the Vice President of Business Operations, I was the first non-technical executive hired. During my tenure I have been able to successfully grow Lark from a 15 person, pre-revenue, Series A startup into a successfully funded Series C organization with 100+ employees and annual revenue projections in the tens of millions. Initial work included a product-market fit analysis for a direct to consumer version of the platform, subsequently followed by a go-to-market strategy for a B2B2C sales strategy. Successfully supported CEO and Sales leadership to close deals with several of the largest national payers, including 3 of the top 5 in the U.S. My team of high performing operations managers and specialists has direct responsibility for the strategy and execution of:-New business initiatives (projects)-End-user Customer Service-Vendor Management (Strategy and Governance) for third party devices-Clinical studies, white papers, and program efficacy reports-Analytics and program insights for Sales / Customer Success teams-Procurement (Contracting and negotiation support)-Audit support and compliance-Finance (invoice and inventory reconciliation)

San Francisco, Us

Supported healthcare clients, ranging from VC backed digital health orgs to large payors and device companies, with a broad range of strategic and operations projects, including: redesigning an several hundred person disease management and case management program, implemented a governance program for patient facing operations located overseas, built and executed a go-to-market plan for a company pivoting from D2C to B2B2C.

San Francisco, California, Us

Responsible for designing and implementing best practices to support and enable post-IPO growth. Acted as program and project manager for several high profile, high impact, cross functional initiatives. Accountable for leading 90% of Castlight's portfolio through system changes related to Plan Year Rollover and building a sustainable process to support future plan changes. Executed project on time, under budget, with no disruption to customer accounts. Received multiple commendations from executive leadership for exceeding expectations in customer outcomes and informing leadership on need for dedicated planning/resources for future Rollover efforts.

Mclean, Va, Us

Provided consultative services for range of payor and provider clients. Largest engagement was as project manager for a multi-year, multimillion dollar technology and care management innovation grant for a large, east coast hospital system. Effectively managed team of 20 physicians and hospital executives from concept ideation, implementation, and eventually outcomes evaluation.

Oakland, California, Us

Provided strategic oversight and support for a portfolio of dozens of offshore companies providing services on behalf of Blue Shield. Project manager and strategic resource for new outsourcing efforts across the organization.

Oakland, California, Us

Direct operational and budget responsibility for third party offshore customer contact center with more than 250 agents and a $6.8M annual spend, as well as responsible for a team of fifteen internal back-office team members.

Oakland, California, Us

Performed initial scoping and analysis for outsourcing projects with a focus on improving quality while reducing overall spend. Supported approved projects as analyst.

Oakland, California, Us

• Coached 20-25 high school athletes a year in Pole Vault.• Mentored 6 athletes to top 5 marks in school history.

Built out new service offering for existing Watson Wyatt clients, resulting in top line growth of millions of dollars. Grew from a team of three representatives for a single client to more than fifteen representatives assisting nine clients in less than two years. Directly managed a team of nine customer service representatives.

Mba, Strategic Management And Business Analytics

B.A., History

Education record

High School Diploma