Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store.Assist selling team with running products, wrapping products for clients, client beverage service, and clean-up. Assist in all appointments and client communications.Record client details and maintain client profiles within Monclient.

Meet, greet, and build rapport with potential buyers through a relationship building skillset, which in turn led to repeat business.Personally communicate special store activity, new product arrivals, in store events on a regular basis with clients. Utilize store clientele resource tools to document client information to drive business after closing of sales to follow up.Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants. Demonstrate excellent knowledge and understanding of the high-end luxury retail market and always ensuring impeccable client service.

Represent Canada Goose as an ambassador of the brand, establish brand presence in the store as well as ensuring every client's needs are met.Actively worked with buyer and account executives to ensure brand success. Communicated shopping trends and best sellers through business reports as well as monthly meetings. Learn and master the brand and product knowledge.Pursue existing and potential customers by phone, email, and text message to generate leads and close sales.Built customer loyalty and retention by delivering excellent and engaging shopping experiencesValue client's time spent in the shop and ensuring each client receives courtesy and professionalism.

Oversee cashwrap and ensure that operations are running smoothlyAnswer customer questions about merchandise and advise customers on merchandise selection in order to improve customer satisfaction and improve profits. Assist the leadership team in daily operation tasks.Draft reports that analyze customer experience and informs the leadership team of the progress the store is making.Assist customers at checkout with sales, returns or other transactions.