Kevin Donahoe Email & Phone Number

Seattle, Washington, United States

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Bellevue Wa

Egencia is the Expedia Group B2B Corporate Travel Management brand based on Azure and Amazon Web Service (AWS) Cloud computing and AI platforms. Managed the profitability, revenue, CXO level relationship and retention of Egencia’s portfolio of Global Strategic Accounts. A Global Strategic Account at Egencia is defined as having a centralized travel program with at least $65M in travel volume within any one single region with a global footprint in at least three regions. The typical strategic named account is a Fortune 500 company that exceeded $125MM in annual travel volume. Quota based on new sales, expansion, retention, gross margin and revenue growth on transactions. Responsible for account relationship by presenting and delivering monthly, quarterly and annual business reviews that drive joint strategic plans, continuous improvement and value. Collected customer and market feedback to collaborate with business development, product management and engineering to shape program strategy and growth. Responsible as the voice of the customer managing contracted KPIs which include Online and Mobile Adoption %, Customer Satisfaction Survey % (CSAT) and Customer Service Level Agreements % (SLA). ➤ Built and Managed a Global team of high performing EMEA, APAC and LATAM based Strategic Regional Account Managers resulting in a structured global support network that is able to service Egencia’s largest accounts with a proven 91% customer satisfaction rate, 100% retention rate and YoY revenue growth➤ Spearheaded and managed global expansion markets resulting in first to market in Hong Kong, Singapore, U.A.E. and South Africa➤ Executed initiatives that resulted in growth and a 45% + GM for each managed account with a proven growth rate of 70% QoQ for same customer store

An outsourced role while still employed by Egencia that oversees travel operations by managing air, hotel and car commodities, performing online booking tool site administration, policy management and traveler duty of care ➤Provided weekly, monthly and quarterly customized reporting business KPI results, analysis and business reviews to C level business leaders that provided first time visibility into program spend and savings opportunities ➤Planned and executed a successful US and Canada OBT roll out and launch to all divisions of Capgemini in NA resulting in one of the largest transacting accounts in Egencia’s account portfolio ➤Implemented an additional $7MM in travel volume by adding additional Capgemini companies and entities to the travel program resulting in a first time ever consolidated NA travel program ➤Executed initiatives to shift Capgemini air spend to Egencia’s key preferred air partners to achieve over $1.5MM in air program savings ➤Managed a NA Regional car rental RFP exercise lasting nine months of sourcing negotiation worth $20MM in annual business resulting in an annual savings of $2MM per year including signing bonus worth $250,000

Bellevue Wa

Managed a cross-functional implementation team of nine employees that on-board new Egencia clients and services. ➤Owned the creation and management of the implementation process and documentation ensuring the team had the right tools to be successful supporting all internal and external implementation requirements ➤Managed technical processes which supported ad-hoc value-add revenue generating API services: Single Sign On, SOS Duty of Care Provider, HR feed integration, negotiated air and hotel agreement loading and process flow ➤Devised and executed plans to market and educate clients and internal teams during product release cycles resulting in increased adoption of new product features ➤Over 300 clients on boarded to Egencia under my leadership resulting in long-term client relationships, 65% of these clients are now legacy flagship customers