Demonstration of Value = Client SuccessI'm a driven high energy experienced Strategic Global Account and Customer Success Manger, passionate about working in partnership with product management, marketing teams, operations and users to deliver client value utilizing salesforce.com and Tableau reporting tools to maximize success. After 17 years growing and developing within the B2B start up division of Expedia Group, it is tremendously rewarding to leverage my strong sales and management skills leading and developing teams around the globe. I have an innovative personality, a bias for action and am always looking for ways to simplify.It's been my greatest privilege to train, mentor, lead and collaborate with many talented Global and Regional Account Managers and Coordinators at Egencia whose successful careers began as members of my team.Areas of Focus and Specialties:➤ CXO Level Relationships➤ Account Portfolio Growth & Renewal➤ Leading Teams Across Multiple Geographies➤ Large Scale Global Enterprise Accounts & Program Management➤ 2014, 2015 and 2018 Egencia President's Club Winner - Exceeding Quota Goals➤ 85% Same Customer Store Account Growth QoQ in 2019➤ Responsible for Strategic Customer Business Development➤ Delivered large multi-million dollar Enterprise online travel management cloud solutions for global fortune 500 companies➤ Collected customer and market feedback to collaborate with business development, product management and engineering to shape program strategy and growth
Listed skills include Travel Management, Business Travel, Account Management, Salesforce.Com, and 10 others.